Sebastian Gonzalez # Compute Operations SRE Location Costa RicaDesired Salary UnspecifiedWork preference Full TimeLinks Status Actively looking Field / Industry Software Engineering * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - German - Portuguese - Spanish - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am Sebastián José González Zúñiga, a dedicated and skilled System Engineer based in San José, Costa Rica. With a strong educational background in System Engineering from Universidad Latina De Costa Rica and a high school diploma from Colegio Bilingüe San Rafael, I have developed a solid foundation in IT and infrastructure management. I am passionate about leveraging my technical skills to optimize and automate IT operations. Currently, I work as a Compute Operations Site Reliability Engineer at IBM, where I remotely administer Power Server hardware environments across global datacenters. I specialize in developing automation scripts using Python, Ansible, and shell scripting to reduce manual toil and improve system efficiency. My role also involves managing Nagios monitoring environments, troubleshooting scripts, and supporting IBM Cloud infrastructure. Previously, I have gained extensive experience in data center service operations at Copeland and Emerson Electric Co., managing virtual machines, NAS/SAN storage, backups, and both Linux and Windows servers. I have a strong background in IT client and security administration, including OS updates, patching, and security management using tools like CrowdStrike and Microsoft Intune. I am fluent in Spanish, English, and Portuguese, and I am currently learning German to further enhance my communication skills in multicultural environments. I am a certified professional with credentials such as Microsoft Certified: Azure Fundamentals and Oracle Cloud Infrastructure Foundations Associate. I am a team player with excellent organizational and communication skills, capable of leading groups and working effectively in multicultural settings. My technical expertise, combined with my ability to manage and automate complex IT environments, makes me a valuable asset to any organization looking to enhance their infrastructure reliability and operational efficiency. ## Skills ### [Python](https://jobicy.com/talent/python.md)[Communication](https://jobicy.com/talent/communication.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Java](https://jobicy.com/talent/java.md)[Azure](https://jobicy.com/talent/azure.md)[Automation](https://jobicy.com/talent/automation.md)[GitHub](https://jobicy.com/talent/github.md)[HTML](https://jobicy.com/talent/html.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Windows Server](https://jobicy.com/talent/windows-server.md)[VMWare](https://jobicy.com/talent/vmware.md) ## Experience Compute Operations SRE @ IBM January 2024 - Current Remotely administer Power Server hardware environments across numerous datacenter locations around the world. Develop automation to reduce manual toil using shell scripts (bash, etc), Python, Ansible, and related tools and languages. Perform code stack updates on infrastructure systems as well as cloud supporting systems. Upload/maintain stock images. Remotely administer AIX and Linux servers. Manage and maintain Nagios monitoring environment, troubleshoot scripts/plug-ins if there is an issue. Perform periodic LPMs, inactive migrations, or remote restarts of customer VMs to perform system maintenance, balance workloads, or free up resources. Work with customers to resolve any RSCT issues so that LPM activities can be performed without impacting customer workloads. Work and Support the IBM Cloud Environment. Data Center Service Operation @ Copeland (Divestiture from Emerson) June 2023 - December 2023 Support and monitor virtual machines and servers in different environments such as VMware, Azure and Nutanix. Administer NAS/SAN storage using different tools such as Infinidat iBox, SVC, Netapp. Manage backups with Commvault tool. Manage Linux and Windows servers and virtual machines. Develop automation through shell scripts using Python, Ansible, and related tools and languages. Data Center Service Operation @ Emerson Electric CO October 2022 - May 2023 Support and monitor virtual machines and servers in different environments such as VMware, Azure and Nutanix. Administer NAS/SAN storage using different tools such as Infinidat iBox, SVC, Netapp. Manage backups with Commvault tool. Manage Linux and Windows servers and virtual machines. Develop automation through shell scripts using Python, Ansible, and related tools and languages. IT Client & Security Administrator @ Emerson Electric Co July 2021 - September 2022 Manage IT infrastructure providing ELMS support, OS updates and patching and managing security using GPOS. Create and deploy packages to update enterprise applications through Microsoft Intune tool. Manage enterprise printing servers and systems and onboard new locations to this system. Administer IT infrastructure security through CrowdStrike tool. Service Desk Analyst Tier 2 @ Emerson Electric Co September 2020 - July 2021 Provide second level of service desk support. Provide support to customers with Okta related situations. First POC of support for customer's phone lines provided through Cisco CUCM and SMACS tools. Manage and support customers accesses to enterprise applications using mobile devices by providing MDM support through Microsoft Intune. Manage and support 3rd party access to enterprise tools through SecurID RSA tool. Service Desk Analyst Tier 1 @ Emerson Electric Co May 2019 - September 2020 Be first POC of IT related incidents and requests. Assist the customers through remote connections to try to solve their situations by providing troubleshooting. Escalated customers situations to respective support groups when needed. Monitor personal and team queue ticketing system to ensure customers are properly assisted and updated. Tourist Guide, Group Leader and Tours Organizator @ Hiking Y Aventura August 2017 - March 2021 Organize guided tours for customers including creating schedules, organizing shuttles or transportation method, planning and organizing their meals with the restaurants. Manage groups of tourists during the tour, making sure safety guidelines are followed. Provide information and facts to customers about the tour and place they are visiting and maintaining entertaining conversations with them. ## Education Universidad Latina De Costa Rica 2015/2019 Bachelor of System Engineering Colegio Bilingüe San Rafael 2010/2014 High School Diploma Portfolio not available.