![Adriana Valentina Gimon Segovia](https://jobicy.com/react/themes/app/images/avatar.jpg)
Adriana Valentina Gimon Segovia

# International Customer Experience Specialist

Actively looking · Member since 18 May 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationCosta RicaDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a Customer Experience professional with over 10 years of experience supporting global clients across luxury hospitality, customer operations, and account coordination. Throughout my career, I have demonstrated success in managing international customers, resolving escalations, and protecting brand reputation. I have spent six years working in China, thriving in multicultural environments and adapting to diverse teams and customer needs. My expertise lies in delivering premium guest experiences and maintaining high standards in customer satisfaction.

I have a strong background in customer success, account support, and operational excellence, with a focus on cross-cultural communication and stakeholder engagement. I am proficient in CRM systems and have consistently contributed to improving service coordination and customer retention. My experience spans multiple countries including China, Panama, and Venezuela, where I have managed customer communication channels and supported sales operations.

I am fluent in Spanish and English, with basic knowledge of Mandarin, which has enabled me to effectively communicate with a broad range of clients and colleagues. I am open to relocation and visa sponsorship, seeking new international career opportunities where I can leverage my skills and experience to drive customer satisfaction and business success.

I am highly adaptable and thrive in high standards environments, always aiming to exceed expectations and deliver exceptional service. My professional journey reflects a commitment to continuous improvement and a passion for creating positive customer experiences. I am eager to bring my expertise to a dynamic organization that values customer-centric approaches and multicultural collaboration.

In summary, I offer a comprehensive skill set in customer experience management, operational excellence, and cross-cultural communication, backed by a solid educational foundation in Social Communication, Advertising, and Public Relations. I am ready to contribute effectively to your team and help elevate your customer experience initiatives.

## Skills

3 capabilities[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)

## Experience

Career history

### Guest Experience Specialist · Luxury Hospitality

2019 – 2025Delivered premium experiences to international guests; Handled daily customer interactions in English and Spanish; Resolved service issues maintaining satisfaction; Worked with multicultural teams; Demonstrated adaptability working abroad

### Social Media Customer Communication Manager · Panama

2015 – 2019Managed customer communication channels; Handled complaints and online reputation; Coordinated with marketing teams; Supported customer retention

### Assistant Sales Manager Account Coordinator · Venezuela

2013 – 2015Supported client accounts; Built long term relationships; Improved service coordination; Supported sales operations

## Education

Learning history

### Universidad Rafael Belloso Chacín

2009Bachelor of Social Communication, Advertising and Public Relations

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