Jamese Harris

# Administrative Assistant

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a Customer Service and Operations Professional with over 10 years of experience working in fast-paced financial, healthcare, and technical environments. Throughout my career, I have been recognized for my ability to resolve complex issues, streamline processes, and consistently deliver high-quality customer support. I excel at managing multiple priorities while maintaining accuracy and efficiency.

Currently, I work as an Administrative Assistant at Delivered Vision Home Health, where I manage scheduling, patient records, and caregiver coordination to support efficient care delivery for over 30 clients. I ensure full compliance with healthcare documentation standards, maintaining accurate and confidential patient records to reduce errors and audit risks.

I am skilled at facilitating clear communication between caregivers, clients, and management to quickly resolve scheduling conflicts, which improves service continuity and client satisfaction. Additionally, I organize and schedule meetings, trainings, and appointments to enhance staff productivity and coordination.

Previously, I worked as a Reservations Specialist at RESLA, managing over 50 daily vehicle reservations and assisting customers with pricing and availability to improve booking accuracy and customer experience. I have also held roles in securities operations and technical support, where I processed transactions, resolved discrepancies, and provided technical assistance to customers.

I am seeking an Administrative Assistant or Customer Support Specialist role where I can leverage my strong communication, organizational, and problem-solving skills to contribute to a dynamic team and support operational excellence.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)

## Education

McCluer North High School  2005 - 2009  Diploma

## Experience

Administrative Assistant @ Delivered Vision Home Health  Aug 2025 - Current Streamlined daily administrative operations by managing scheduling, patient records, and caregiver coordination, supporting efficient delivery of care services for 30+ clients. Ensured 100% compliance with healthcare documentation standards by maintaining accurate, confidential patient records, reducing risk of errors and audit issues. Facilitated clear communication between caregivers, clients, and management to resolve scheduling conflicts quickly, improving service continuity and client satisfaction. Organized and scheduled meetings, trainings, and appointments, enhancing staff productivity and coordination.

Reservations Specialist @ RESLA  Mar 2024 - Oct 2024 Managed 50+ daily vehicle reservations, ensuring real-time scheduling accuracy and minimizing booking conflicts. Assisted customers with pricing, availability, and reservation changes, improving booking accuracy and enhancing overall customer experience. Delivered responsive, high-quality customer service in a fast-paced environment, resolving issues efficiently and maintaining customer satisfaction. Maintained accurate and confidential records in compliance with documentation standards, reducing errors and ensuring data integrity.

Senior Securities Operations Representative @ Wells Fargo Advisors  Jan 2015 - Aug 2017 Processed 40+ daily securities transactions with high accuracy, ensuring timely settlement and operational efficiency. Resolved 93% of discrepancies within 24-hour timeframe, reducing risk and improving data integrity. Maintained records supporting successful audits with zero compliance issues.

Internet Technical Support Representative @ Spectrum  Sep 2012 - Feb 2014 Delivered technical support for 60+ customers daily, resolving connectivity issues and improving service reliability. Achieved a 95% first-call resolution rate by effectively troubleshooting and guiding users through solutions. Logged 100% of service interactions in CRM, supporting faster follow-ups and consistent customer experience.