Christian Olaya Ochoa

# Customer Service

Location ColombiaDesired Salary UnspecifiedWork preference Full Time, Part TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

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[Overview](#overview)

## About Me

I am a dedicated customer service professional with experience in handling customer interactions, addressing complaints, managing payments, and completing required documentation. I pride myself on showcasing solid product knowledge and effective problem-solving abilities. Throughout my career, I have demonstrated a strong commitment to professionalism and respect in all communications.

I work well under pressure and quickly adjust to changing situations, ensuring that customer needs are met efficiently and effectively. My customer-oriented approach is supported by a strong sense of empathy, allowing me to connect with clients and provide tailored solutions.

Highly disciplined, I am receptive to feedback and committed to ongoing improvement. I possess strong active listening abilities, which help me understand customer concerns thoroughly and respond appropriately.

I am bilingual, with native proficiency in Spanish and a certified C1 level in English, enabling me to communicate effectively with a diverse client base. My educational background includes a Commerce Technician qualification and a Bilingual Translator Certificate, which further enhance my communication skills.

I am eager to continue growing in the customer service field, leveraging my skills and experience to contribute positively to any organization I join.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Empathy](https://jobicy.com/talent/empathy.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Education

Colegio Comercial de Palmira OETH, Palmira  June 2015 - June 2023  Commerce Technician

The English Academy, Palmira  May 2024 - January 2025  Bilingual Translator Certificate

## Experience

Customer Service @ Progressive Leasing, Vive Financial Alorica Cali  April 2025 - January 2026 Handled customer interactions by addressing complaints, managing payments, completing required documentation, and clearly communicating contract details. Showcased solid product knowledge and effective problem-solving abilities.