Jeniffer Gomez

# Agente Servicio al Cliente

Location ColombiaDesired Salary 15 -  USD/hourlyWork preference Full TimeLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)

## About Me

I am a person oriented towards customer service and administrative support, with experience in multichannel attention, problem resolution, and process follow-up. I stand out for my empathetic communication, organization, responsibility, and adaptability to both in-person and remote environments, providing cordial attention and effective solutions. I support administrative and operational tasks for the business leader, managing informative calls and following up on customer requirements. I write and send emails related to processes and updates to ensure clear communication. I provide cordial attention and personalized follow-up to guarantee a positive customer experience. I offer support to users through calls, emails, and chat, managing requests, case follow-ups, and timely resolution of issues. My communication is empathetic and assertive, focused on customer satisfaction. I handle information and provide clear and precise guidance about services. I work collaboratively in a team to meet service objectives and metrics.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Teamwork](https://jobicy.com/talent/teamwork.md)

## Education

Servicio Nacional de aprendizaje (SENA)  2024  Course in Microsoft, Excel and Internet

Curso en Microsoft Excel y herramientas ofimáticas, con conocimientos en manejo de Word, Excel, PowerPoint y otras aplicaciones de oficina para la elaboración de documentos, organización de información y apoyo administrativo.

Institución Luis Gabriel Castro  2023  Technical High School in Multimedia Design and Integration

Bachiller técnico con habilidades para el trabajo en equipo, aprendizaje rápido y adaptación a diferentes entornos laborales. Me caracterizo por ser una persona responsable, comprometida y con buena actitud de servicio, enfocada en adquirir experiencia y crecer profesionalmente.

Escuela de Idiomas “SMART”  2025  English Course A1-C1, Certificate of A1

Currently studying A2
Formación en inglés, fortaleciendo habilidades de comunicación, comprensión lectora y vocabulario para entornos académicos y laborales.

## Experience

Asistente @ Lider de Negocio Oboticario  Agosto 2024 - Junio 2025 Administrative and operational support to the business leader. Management of informative calls and follow-up on customer requirements. Writing and sending emails related to processes and updates.

Agente Call Center @ Empresa Teleperformance (TP)  Agosto 2025 - Mayo 2026 Providing cordial attention and personalized follow-up to guarantee a positive experience. Support to users via calls, email, and chat. Managing requests, case follow-ups, and timely resolution of issues.