Edgar Enrique Montoya Rodríguez

# Technical Support Specialist | Bilingual Customer Care | Live Studio Presenter

Location ArgentinaDesired Salary 15 -  USD/hourlyWork preference Full TimeLinks  Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)

## About Me

I am a high-performing bilingual professional fluent in Spanish and English (C1) with extensive experience in top-tier customer support, real-time technical assistance, and interactive broadcasting. With a Bachelor's degree in Systems Engineering, I combine structured technical problem-solving skills with outstanding interpersonal abilities, empathy, and active listening. I excel in managing high-pressure situations, de-escalating customer frustration constructively, and adapting seamlessly to demanding 24/7 rotating shift schedules. I am dedicated to maintaining strict operational compliance and maximizing user retention through communication excellence.

Throughout my career, I have demonstrated resilience and professionalism in various roles, including live casino game presenting and technical support across tech, retail, and hospitality sectors. I have hosted live-broadcast sessions for international audiences, managing player engagement and real-time interaction while ensuring compliance with international gaming regulations and studio protocols. My ability to collaborate dynamically with team members and resolve technical or procedural issues immediately has guaranteed flawless interactive user experiences.

In technical support and customer service roles, I have delivered front-line assistance in bilingual settings, efficiently managing ticketing queues and adhering to service level standards. I have also handled high-volume customer inquiries related to logistics, orders, and invoicing, turning challenging situations into positive client touchpoints through resolution-oriented communication.

I am highly skilled in assertive communication, conflict resolution, and frustration management, with a strong on-camera presence and teamwork capabilities. My technical proficiency includes CRM and ticketing systems, live studio and broadcast software, Microsoft Office, Google Workspace, and collaborative digital dashboards.

I am available for 24/7 rotating shifts and open to international relocation, eager to bring my expertise and dedication to a dynamic team where I can contribute to operational excellence and customer satisfaction.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Empathy](https://jobicy.com/talent/empathy.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Education

Instituto Universitario Politécnico Santiago Mariño  2013  Bachelor of Science in Computer Information Systems Engineering

U.E. Libertador  2010  High School Diploma - Sciences

## Experience

Live Casino Game Presenter (Spanish / English) @ LOGISMART S.R.L.  Oct 2024 - Feb 2026 Hosted live-broadcast Blackjack, Roulette, and Baccarat sessions for international audiences on a strict 24/7 rotating shift schedule, maintaining a high-energy, engaging, and professional on-camera presence. Managed player engagement and real-time interaction, resolving user inquiries on the spot and handling frustrated players with diplomacy and strong stress control. Enforced full compliance with strict international gaming regulations, internal studio protocols, and Responsible Gaming standards. Partnered dynamically with video control room operators, shufflers, and floor managers to resolve technical or procedural friction immediately, guaranteeing a flawless interactive user experience.

Technical Support & Customer Service Roles @ Various Tech, Retail, and Hospitality Environments  2013 - 2019 Delivered front-line technical support and customer-facing assistance in bilingual settings, solving application and system configuration queries. Managed ticketing queues with a focus on quick diagnostic turnaround, data accuracy, and adherence to service level standards.

Customer Operations & Order Processor @ COTILLÓN CASA ALBERTO  2019 - 2023 Handled high-volume customer inquiries regarding logistics, orders, and delivery delays with full accountability and resolution-oriented communication. Resolved invoicing and checkout discrepancies, turning challenging situations into positive client touchpoints.