Christian Olaya Ochoa

# Customer Service

Location ColombiaDesired Salary 12 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

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[Overview](#overview)

## About Me

I am a dedicated customer service professional with experience handling customer interactions, addressing complaints, managing payments, and completing required documentation. I pride myself on showcasing solid product knowledge and effective problem-solving abilities. I work well under pressure and quickly adjust to changing situations, ensuring customer satisfaction at all times. I am customer-oriented with a strong sense of empathy, which helps me connect with clients and understand their needs thoroughly. I maintain professionalism and respect in all communications, fostering positive relationships with customers and colleagues alike. I possess strong active listening skills and am receptive to feedback, committed to ongoing personal and professional improvement.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Empathy](https://jobicy.com/talent/empathy.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Education

Colegio Comercial de Palmira OETH, Palmira  June 2015 - June 2023  Commerce Technician

The English Academy, Palmira  May 2024 - January 2025  Bilingual Translator Certificate

## Experience

Customer Service @ Progressive Leasing, Vive Financial Alorica Cali  April 2025 - January 2026 Handled customer interactions by addressing complaints, managing payments, completing required documentation, and clearly communicating contract details. Showcased solid product knowledge and effective problem-solving abilities.