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* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a results-driven communications and hospitality professional with a Bachelor’s Degree in Journalism and extensive experience in public relations, customer service, quality management, and cultural journalism. Currently, I work as a Public Relations and Quality Specialist at Meliá Costa Rey Resort in Cayo Coco, Cuba, one of the country's leading international tourist destinations. My role involves managing guest relations, maintaining hospitality quality standards, and coordinating with multiple departments to enhance the guest experience.

I have a strong background in communication, guest relations, and working in multicultural environments, regularly interacting with international clients, especially Canadian tourists. I am recognized for my excellent interpersonal skills, leadership, adaptability, creativity, and a strong ability to learn quickly and perform effectively in dynamic work environments.

Previously, I worked as a Cultural Journalist for Granma Newspaper, Cuba’s leading national newspaper, where I researched and wrote articles, interviews, and cultural reports. This role honed my storytelling and written communication skills while working under tight deadlines.

My early career included internships in radio and television production as well as journalistic writing, which provided me with a solid foundation in media communication and content creation. I am fluent in English, with European Union-certified language training, and have basic conversational skills in French.

I am passionate about delivering excellent customer service and quality management in the hospitality sector, leveraging my communication expertise and multicultural experience to support the hotel’s reputation and ensure high customer satisfaction.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Leadership](https://jobicy.com/talent/leadership.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[Public Relations](https://jobicy.com/talent/public-relations.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)

## Experience

Public Relations & Quality Specialist @ Meliá Costa Rey Resort  Present Manage guest relations and provide personalized assistance to international clients. Monitor and maintain hospitality quality standards to ensure high customer satisfaction. Coordinate with multiple departments to improve guest experience and service efficiency. Handle customer concerns and resolve issues professionally and effectively. Support the hotel’s reputation through excellent communication and client engagement.

Cultural Journalist @ Granma Newspaper  2023/2024 Researched and wrote articles, interviews, and cultural reports for Cuba’s leading national newspaper. Covered cultural and social topics with strong written communication and storytelling skills. Worked under deadlines in a fast-paced media environment.

Journalism Intern @ Radio Surco  2022/2023 Assisted in radio content production and communication projects.

Journalism Intern @ Avileña Television  2022/2023 Supported audiovisual production and media communication activities.

Journalism Intern @ Invasor Newspaper  2022/2023 Contributed to journalistic writing and editorial tasks.

## Education

Universidad Central de Las Villas (UCLV)  2019/2023  Bachelor of Journalism

Portfolio not available.

Services not available.