Michelle Acosta # Operations and Communications Manager Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a strategic operations and communications professional with extensive experience leading nonprofit administration, donor engagement, project coordination, and business operations. Throughout my career, I have provided operational oversight for real estate development projects, ensuring timelines, decisions, and deliverables remain on track. I excel at facilitating communication across contractors, designers, vendors, and leadership to maintain alignment and reduce delays. I have owned and operated a successful childcare business for over 12 years, managing daily operations, budgeting, compliance, and developing age-appropriate curriculum and enrichment activities. My operational leadership skills include multitasking, problem-solving, crisis response, and dependable follow-through in fast-paced settings. Currently, I lead stateside operations for an international nonprofit, managing communications, donor engagement, financial tracking, and organizational policy development. I have successfully managed a donor database of over 1200 contacts and coordinated numerous fundraising campaigns, increasing donor retention and engagement. My experience also includes coordinating operational aspects of a free gynecology clinic serving uninsured and underinsured women, managing donor relations, fundraising communications, and community outreach. I have served as a liaison between volunteers, patients, providers, and clinic leadership to maintain alignment and responsive communication. I am recognized for building reliable systems, streamlining workflows, and keeping complex priorities moving with clarity and follow-through. I bring a strong background in cross-functional coordination, confidential records management, financial tracking, and relationship-centered communication across mission-driven and client-facing environments. I am proficient in various technical software including Bloomerang CRM, Google Workspace, Microsoft Office, Canva, QuickBooks, and Slack. I am committed to continuous improvement and effective leadership to support organizational growth and success. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Slack](https://jobicy.com/talent/slack.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Canva](https://jobicy.com/talent/canva.md)[Quickbooks](https://jobicy.com/talent/quickbooks.md)[Curriculum Development](https://jobicy.com/talent/curriculum-development.md) ## Experience Strategic Advisor and Operations Oversight @ L. A. Sterling Properties LLC Aug 2024 - Present Provided operational oversight for real estate development projects from concept through sale, helping keep timelines, decisions, and deliverables on track. Facilitated communication across contractors, designers, vendors, and leadership to maintain alignment and reduce delays. Managed risk assessment and mitigation strategies for development timelines and budgets. Tracked project milestones and ensured deliverables were met on schedule. Developed operational processes and documentation to support business growth. Owner and Operator @ Little Tykes Dec 2013 - Present Owned and operated a successful childcare business over 12 years, managing all aspects of daily operations, budgeting, and compliance. Developed and implemented age-appropriate curriculum and enrichment activities. Demonstrated strong operational leadership through multitasking, problem-solving, crisis response, and dependable follow-through in a fast-paced setting. Managed parent communication, enrollment, billing, and scheduling systems for hundreds of families. Created and maintained operational policies and procedures for consistent quality of care. Handled all financial operations including budgeting, invoicing, and expense tracking. Director of Stateside Operations @ Hosea's Heart Inc May 2020 - Present Led all stateside operations for a growing, international nonprofit, managing communications, donor engagement, financial tracking, and organizational policy development. Managed donor database of over 1200 contacts using Bloomerang CRM and coordinated 30+ fundraising campaigns, increasing donor retention and engagement. Developed and distributed strategic communications including newsletters, social media content, and donor correspondence using Canva, Google Workspace, and Microsoft Office. Oversaw budgeting, expense tracking, and financial reporting to ensure fiscal accountability and transparency. Created and implemented organizational policies and standard operating procedures to improve workflow efficiency. Coordinated multi-step projects with clear timelines, proactive follow-up, and efficient execution across multiple stakeholders. Maintained confidential donor and organizational records in compliance with nonprofit regulations. Share the Health Coordinator @ Share the Health Free Gynecology Clinic May 2021 - Nov 2023 Coordinated all operational aspects of a free gynecology clinic serving uninsured and underinsured women. Managed donor relations, fundraising communications, and community outreach to sustain clinic funding. Served as a key liaison between volunteers, patients, providers, and clinic leadership, helping maintain alignment and responsive communication. Created marketing materials and managed social media presence to increase community awareness. Tracked donations and maintained donor database using CRM systems. Collaborated with healthcare providers, community organizations, and stakeholders to expand clinic services. Clinical Information Intern @ Wisconsin Collaborative for Healthcare Quality Sept - Dec 2020 Conducted data analysis to support healthcare quality measure development and reporting. Assisted in the evaluation and validation of clinical quality measures. Supported research initiatives focused on improving healthcare outcomes across Wisconsin. Compiled and organized clinical data for stakeholder presentations and reports. Certified Nursing Assistant @ University of Wisconsin Hospital June 2005 - Nov 2008 Provided direct patient care in a Level 1 Trauma Center, supporting nursing staff in a fast-paced clinical environment. Assisted with patient mobility, hygiene, vital signs monitoring, and daily living activities. Documented patient information accurately and maintained confidential medical records. Collaborated with interdisciplinary healthcare teams to ensure quality patient outcomes. ## Education University of Wisconsin Green Bay December 2020 Bachelor of Science in Health Information Management and Technology Magna Cum Laude. Dual Track. Madison Area Technical College January 2005 Certified Nursing Assistant Portfolio not available.