![Theodora Avram](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66921_1779685697.jpg) Theodora Avram # Quality & Training Manager Actively looking · Member since 24 May 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationRomaniaDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an Operations & Quality Leader with an accelerated promotion track within Concentrix. I specialize in content evaluation ecosystems, performance governance, and audit system design in high-volume, policy-driven environments. I lead cross-functional initiatives, implement AI-supported quality controls, and drive measurable performance improvements across over 100 moderators. I am a strong analytical decision-maker with direct client-facing accountability. Currently, I serve as a Quality & Training Manager at Concentrix Corporation, where I lead quality and training strategy in a high-risk Trust & Safety environment, ensuring policy compliance and content integrity. I manage a team of 15 QAs and Trainers, driving performance, calibration, and continuous improvement. I partner with stakeholders to align KPIs and deliver executive reporting on quality and risk trends. I have designed QA frameworks and implemented AI-assisted auditing to scale operations and improve efficiency. Under my leadership, team performance has improved significantly, with precision increasing from 92% to 98% and recall from 96% to 99% since January. Previously, I worked as a Quality Analyst at Concentrix Corporation, conducting risk-based audits across multiple workflows with over 98% accuracy. I led structured performance coaching for more than 100 moderators and designed a scalable audit model adopted at the team level. I delivered performance deep-dives and data-backed improvement strategies to clients and launched a peer-coaching framework to reduce systemic quality deviations. Before that, I was a Content Moderator for the French Market at Concentrix Corporation, moderating high-sensitivity advertising content under strict policy standards and maintaining over 98% quality accuracy in a high-volume environment. I was promoted within three months based on performance and policy precision. Earlier in my career, I worked as a Door-to-Door Sales Agent at Orange Romania, delivering consultative B2C sales in a competitive field environment. I increased conversion rates through personalized needs analysis, documented objection trends to improve team sales approaches, and trained two new hires in field sales best practices. I am fluent in English and Romanian, with intermediate proficiency in French (DELF B2). I am currently pursuing Communication and PR studies at the University of Bucharest - FJSC. ## Skills 9 capabilities[Communication](https://jobicy.com/talent/communication.md)[Content Moderation](https://jobicy.com/talent/content-moderation.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Public Relations](https://jobicy.com/talent/public-relations.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Sales Training](https://jobicy.com/talent/sales-training.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md) ## Experience Career history ### Quality & Training Manager · Concentrix Corporation Apr 2025 – PresentLed quality and training strategy in a high-risk Trust & Safety environment, ensuring policy compliance and content integrity. Managed a team of 15 QAs and Trainers, driving performance, calibration, and continuous improvement. Partnered with stakeholders to align KPIs and deliver executive reporting on quality and risk trends. Designed QA frameworks and implemented AI-assisted auditing to scale operations and improve efficiency. Improved team performance under increased targets: precision 92% → 98%, recall 96% → 99%. ### Quality Analyst · Concentrix Corporation Jul 2024 – Apr 2025Conducted risk-based audits across multiple workflows (98%+ accuracy). Led structured performance coaching for 100+ moderators. Designed scalable audit model adopted at team level. Delivered performance deep-dives and data-backed improvement strategy to client. Launched peer-coaching framework to reduce systemic quality deviations. ### Content Moderator – French Market · Concentrix Corporation Apr 2024 – Jun 2024Moderated high-sensitivity advertising content under strict policy standards. Maintained 98%+ quality accuracy in high-volume environment. Promoted within 3 months based on performance and policy precision. ### D2D Sales Agent · Orange Romania Jun 2022 – Jan 2024Delivered consultative B2C sales in competitive field environment. Increased conversion rates through personalized needs analysis. Documented objection trends to improve team sales approach. Trained 2 new hires in field sales best practices. ## Education Learning history ### University of Bucharest - FJSC 2023 – PresentBachelor of Communication and PR This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.