Ramiro Garra

# Data Analyst

Location ArgentinaDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Software Engineering

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a dedicated Data Analyst with extensive experience in analyzing large volumes of commercial data and identifying valuable market opportunities. My expertise lies in applying the appropriate technical tools combined with my background in economic sciences to extract actionable insights from vast datasets. I am passionate about transforming complex data into clear recommendations that support informed decision-making within organizations.

Throughout my career, I have developed strong skills in exploratory data analysis, data transformation, and visualization, enabling me to detect patterns, trends, and relationships that drive business improvements. I pride myself on my adaptability, commitment, and deep understanding of how large organizations operate, serving as a crucial link between commercial and IT departments.

Currently, I work at Movistar, where I focus on analyzing consumer defense complaints, reducing their volume by up to 40% through insightful data-driven strategies and efficient resource allocation. Previously, I managed billing claim analyses, achieving a 90% reduction in future complaints, which significantly freed up company resources.

My experience also includes IT demand analysis and change management at Telefonica, where I handled system requirements, documentation, prioritization, testing, and implementation. I have been responsible for training groups and communicating formal changes effectively. Additionally, I have created back-office procedures aligned with marketing, sales, and customer experience needs, ensuring quality through audits based on ISO and COPC standards.

I continuously enhance my skills through internal courses on SQL database programming, MicroStrategy reporting, and Agile methodologies such as Lean, Kanban, Scrum, and Design Thinking. I am committed to leveraging my analytical capabilities and business knowledge to contribute to organizational success and innovation.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[SQL](https://jobicy.com/talent/sql.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Sales](https://jobicy.com/talent/sales.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Change Management](https://jobicy.com/talent/change-management.md)[Marketing](https://jobicy.com/talent/marketing.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Scrum](https://jobicy.com/talent/scrum.md)[Testing](https://jobicy.com/talent/testing.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Database Management](https://jobicy.com/talent/database-management.md)

## Experience

Analysis and Management - Public Organizations @ Movistar  Aug 2023 - Present Exploratory analysis, transformation, and visualization of Consumer Defense complaints. Detection and communication of insights leading to a 40% reduction in total complaints and resource reutilization. Task assignment. Tools used: Excel, SQL, Power BI, Microstrategy, Jurex JxNet, Office Suite.

Analysis and Management - Commercial Back Office @ Movistar  Jun 2012 - Jul 2023 Comprehensive analysis of billing claims. Detection of trends and relationships to address root causes, achieving a 90% reduction in future claims and resource liberation.

Demand Analyst / IT Change @ Telefonica  Jan 2009 - May 2012 Management and advisory on system requirements, documentation generation, prioritization, planning, testing, and implementation. Impact analysis of new products, services, systems, or projects locally and multinationally. Training of groups and key instructors. Formal communication of changes and implementations. Tools used: Excel, SQL, Project, Visio, Access, Gantt charts.

Back Office Procedures Analyst @ Telefonica  Nov 2005 - Dec 2008 Creation of back-office procedures considering Marketing, Sales, CX, UX, and other involved sectors. Conducted training on various complaint topics. Testing and quality reports for ISO and COPC audits.

## Education

UCES (CABA)  Aug 2006 - Dec 2009  Public Accountant

Average grade: 7.76

CCYD (for TASA)  Oct 2022  SQL Database Programming Course

Duration: 40 hours, Average grade: 10

TASA  Aug 2022  MicroStrategy Reporting and Dossiers

TASA  Apr 2022 - Jul 2022  Agile Methodologies (Lean, Kanban, Scrum, Design Thinking)

Portfolio not available.