Yordy Villalobos

# Collections Specialist

Location Costa RicaDesired Salary 12 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

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[Overview](#overview)

## About Me

I am a Collections Specialist with extensive experience in debt recovery, payment negotiations, account investigations, dispute resolution, and customer account management within financial and service environments. I have a strong ability to handle delinquent accounts, review payment histories, resolve billing discrepancies, and ensure compliance with company policies and financial regulations. My background includes managing customer communication, handling escalations, and implementing effective collections strategies.

Throughout my career, I have maintained a focus on achieving high customer satisfaction while minimizing financial risk. I am skilled in negotiating payment arrangements and supporting fraud-related account reviews. I have experience working with CRM systems and financial tools, and I am comfortable communicating via phone, email, and chat.

I have held several roles in collections, including Collections Specialist at TransUnion, Collections Representative at Cognizant, and supervisory positions at Valor Global. These roles have strengthened my ability to manage complex delinquent accounts, support agents, and ensure compliance with service level agreements and company policies.

I am proficient in English and Spanish, with advanced English skills and native Spanish fluency. I have completed technical education in English at INA, Naranjo, which supports my communication capabilities in professional environments.

I am committed to maintaining professionalism and compliance standards while providing excellent customer support and effective collections solutions. I am eager to continue applying my skills in collections and account management to contribute to organizational success.

## Skills

### [Customer Support](https://jobicy.com/talent/customer-support.md)

## Education

INA, Naranjo  2015 - 2016  Intermediate & Advanced English Technician

INA, Naranjo  2014 - 2015  English Executive for Services (Basic)

## Experience

Collections Specialist @ TransUnion  Jul 2023 - Mar 2026 Managed customer accounts related to overdue balances, payment arrangements, and billing inquiries. Handled account investigations, collections disputes, and resolution of delinquent account issues. Reviewed customer payment histories and assisted with recovery strategies while maintaining compliance standards. Supported fraud-related account reviews and escalated sensitive collections cases when necessary. Maintained high customer satisfaction through professional negotiation and account resolution practices.

Collections Representative @ Cognizant  Apr 2022 - Jun 2023 Contacted customers regarding overdue balances and payment recovery processes. Reviewed billing discrepancies and negotiated payment arrangements to resolve delinquent accounts. Processed account adjustments, refunds, and payment updates while ensuring policy compliance. Maintained accurate account documentation and followed collections procedures.

Collections Escalation Supervisor @ Valor Global  2018 - 2021 Supervised escalated collections cases, payment disputes, and account recovery activities. Managed complex delinquent accounts and supported agents in resolving customer payment issues. Reviewed collections performance metrics and ensured SLA and compliance adherence. Negotiated customized payment solutions based on customer financial situations.

Financial Collections Advisor @ Valor Global  2016 - 2018 Assisted customers with outstanding account balances, payment negotiations, and account inquiries. Processed payment arrangements, refunds, and account adjustments. Conducted front-line investigations into customer account and billing issues. Provided customer support while maintaining professionalism and collections compliance standards.