# Virtual Assistant | HR/Admin | Customer Service Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined27 May 2026Field / Industry Admin & Virtual Assistant * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) ## About Me I am a highly motivated and detail-oriented professional with extensive experience in content moderation, customer service, verification, and HR administration. Throughout my career, I have developed strong skills in handling confidential information, maintaining accurate records, and providing high-level customer and operational support. I am proficient in Microsoft Office, Google Workspace, and various project management tools, which enable me to work efficiently and effectively. In my current role as a Content Moderator at TaskUs, I moderate and evaluate videos, images, and text content to ensure compliance with community guidelines, terms of service, and legal regulations. I handle sensitive information with care and maintain proper organization of confidential documents. I am committed to enforcing policies accurately while maintaining quality and efficiency standards. Previously, I worked as a Customer Service Representative at TTEC Philippines, where I responded to customer inquiries, resolved complaints, and processed payments professionally. I take pride in educating customers about company services and maintaining high customer satisfaction through clear communication and thorough documentation. As a Verification Specialist at Sterling Backcheck, I reviewed and validated submitted documents and background verification data, liaising with employers, educational institutions, and individuals to confirm information. I maintained accurate logs and updated internal databases to ensure data integrity. My experience also includes HR and administrative roles where I supported recruitment, managed employee records, coordinated payroll, and handled purchasing functions. I am skilled in multitasking and prioritizing tasks while maintaining confidentiality and professionalism. I am eager to leverage my diverse skill set to contribute positively to any organization. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Canva](https://jobicy.com/talent/canva.md)[Zoom](https://jobicy.com/talent/zoom.md)[Asana](https://jobicy.com/talent/asana.md)[Trello](https://jobicy.com/talent/trello.md)[Content Moderation](https://jobicy.com/talent/content-moderation.md) ## Education Polytechnic University of the Philippines Jun 2014 - May 2018 Bachelor of Science in Business Administration major in Human Resource Development Management ## Experience Content Moderator @ TaskUs Nov 2024 - May 2026 • Review and action 400+ pieces of user-generated content (videos, images, and text) daily against platform community guidelines, terms of service, and legal regulations. • Achieve 98% accuracy in policy enforcement, consistently meeting team quality targets in a fast-paced, high throughput moderation environment. • Identify and escalate sensitive, graphic, or legally complex content in line with established escalation protocols, minimizing risk exposure for the client platform. Customer Service Representative @ TTEC Philippines Sep 2023 - Sep 2024 • Handled high volumes of inbound customer inquiries, complaints, and payment transactions, consistently delivering timely and accurate resolutions. • Achieved and maintained a 95% CSAT score by proactively educating customers on services, features, and available payment arrangements. • Ensured full compliance with quality assurance standards by accurately logging all customer interactions and maintaining complete, audit-ready records. Verification Specialist @ Sterling Backcheck Aug 2021 - Sep 2023 • Conducted 100+ thorough background verification checks on employment history, educational credentials, and personal records, ensuring high accuracy across all cases. • Coordinated directly with employers, academic institutions, and individuals to authenticate submitted information and resolve discrepancies within a 1-2 day turnaround time. • Maintained detailed, audit-ready verification logs with 98% accuracy, updating internal databases to ensure data integrity and full compliance with client reporting standards. HR/Admin/Purchasing Assistant @ Davies Technical Solutions Inc. Mar 2020 - Aug 2021 • Supported end-to-end recruitment processes including job posting, resume screening, interview scheduling, and candidate coordination, contributing to timely hiring across departments. • Managed and maintained confidential employee records, attendance logs, timesheets, and payroll documentation, ensuring high accuracy and compliance with company policies. • Oversaw purchasing operations including supplier coordination, quotation comparison, purchase order processing, and delivery tracking, supporting uninterrupted office and project supply chains. Human Resource Associate @ Shiritori Ventures Inc. May 2018 - Sep 2019 • Managed full-cycle recruitment and onboarding for new hires, including background screening, orientation sessions, employee record setup, and exit interview administration. • Coordinated HR and administrative operations including travel arrangements, company events, training schedules, and payroll support, ensuring smooth day-to-day business functions. • Prepared and maintained operational reports, organizational documents, and purchase orders, while tracking deliveries to support multi-site store operations.