Sofiiа Shadrina

# Event & Hospitality Operations Specialist

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Russian -   Ukrainian -

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[Overview](#overview)

## About Me

I am an experienced hospitality and event operations professional with over 8 years of expertise across Ukraine and the USA. Throughout my career, I have successfully managed restaurant operations, coordinated large-scale events, and led diverse teams to deliver exceptional guest experiences. My passion lies in creating personalized and aesthetic events that leave lasting impressions.

I have planned and executed approximately 100 events, catering to up to 500 guests, managing the full event lifecycle including budgeting, vendor coordination, logistics, and on-site management. I am skilled at vendor negotiation, budget and cost control, and ensuring smooth timelines and scheduling.

Currently, I am building a boutique event brand in Sarasota, Florida, focusing on proposals, elopements, and intimate celebrations. I bring strong client communication skills and a keen eye for event styling and décor, ensuring every event is unique and memorable.

My background also includes managing high-end restaurants with large teams, organizing themed events and private dinners, and improving workflows and member experiences through process optimization. I am adept at training staff on customer service and conflict resolution to maintain high standards.

I am proficient in various tools such as Canva, Trello, Notion, Google Workspace, and CRM systems including AmoCRM, R-Keeper, and Micros. I am committed to continuous learning, as evidenced by my Google Project Management Certificate and a Master’s degree in Hotel, Restaurant & Tourism.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[CRM](https://jobicy.com/talent/crm.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Team Management](https://jobicy.com/talent/team-management.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Canva](https://jobicy.com/talent/canva.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[Trello](https://jobicy.com/talent/trello.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)

## Education

National University of Food Technology  Sep 2014 - Feb 2020  Master's in Hotel, Restaurant & Tourism

Coursera / Google  Mar 2025 - Sep 2025  Google Project Management Certificate

## Experience

Education Experience Event & Project Manager @ "For Love" Agency  Aug 2021 - May 2024 Planned and executed approximately 100 events with up to 500 guests. Managed full event lifecycle including budgeting, vendors, logistics, and on-site management. Created aesthetic, personalized experiences for private clients.

Operations Manager @ LA Fitness  Aug 2024 - Aug 2025 Managed facility operations, vendor coordination, and a team of 15. Improved workflows and member experience through process optimization. Trained staff on customer service and conflict resolution.

Restaurant Manager @ Buddha-Bar Kyiv & KAMA Unique Asia  2017 - 2021 Managed high-end restaurants serving 50–200 guests with a team of approximately 75 employees. Organized themed events and private dinners. Negotiated vendor contracts.