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Andrea Hernandez

# Administrative and Operations Coordinator

Open to offers · Member since 9 Jun 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationBogotá, ColombiaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a professional with completed studies in Business Administration and a Technologist degree in Market Management, with more than 12 years of experience in administrative management, document control, invoicing, collections, process follow-up, and in-person and remote customer service.

I have worked in roles that required strong organization, attention to detail, and the ability to coordinate operational and administrative tasks across different areas. My background includes managing databases, preparing reports, supporting management activities, and ensuring accurate control of financial and documentary processes.

I have experience in commercial and operational support, including billing, cash control, daily closings, bank reconciliations, contract tracking, and coordination with technical teams and clients. I have also contributed to the implementation of digital tools and process improvements to strengthen efficiency and service quality.

Throughout my career, I have led initiatives related to customer loyalty, staff training, and operational standardization. I am recognized for my leadership, clear communication, problem-solving skills, and commitment to continuous improvement.

I have worked in both corporate and small business environments, which has allowed me to adapt quickly, manage multiple priorities, and support business continuity through structured administrative processes.

I am currently looking for opportunities where I can contribute my experience in administration, operations, customer support, and process optimization in a dynamic and organized environment.

## Skills

19 capabilities[Bank Reconciliation](https://jobicy.com/talent/bank-reconciliation.md)[Collections](https://jobicy.com/talent/collections.md)[Communication](https://jobicy.com/talent/communication.md)[Contract Management](https://jobicy.com/talent/contract-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Database Management](https://jobicy.com/talent/database-management.md)[Excel](https://jobicy.com/talent/excel.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[KPI Analysis](https://jobicy.com/talent/kpi-analysis.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Office 365](https://jobicy.com/talent/microsoft-office-365.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Report Preparation](https://jobicy.com/talent/report-preparation.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Training](https://jobicy.com/talent/training.md)

## Experience

Career history

### Asesora comercial deportiva y soporte operativo · DECATHLON COLOMBIA SA

Sep 2022 – Dec 2025Managed administrative processes, user support, and operational support, improving service quality and customer loyalty. Performed physical and electronic invoicing, cash control, daily closings, and collection verification. Analyzed information, identified inconsistencies, supported operational control, led staff training initiatives, and followed up on commercial and operational indicators. Implemented digital tools to optimize processes and supported store openings for operational standardization.

### Asistente de gerencia, comercial y operativa · LA FLA PUERTAS ELECTRICAS SAS

Aug 2010 – Jul 2022Managed invoicing, collections, and cash handling, ensuring accurate financial records. Supported bank reconciliations and monthly accounting closings. Tracked contracts through operational planning and coordinated administrative processes between technical teams and clients. Maintained document control and updated physical and digital databases. Helped strengthen customer loyalty and structured the administrative area from the company's creation, implementing processes, internal protocols, and controls.

### Administradora · RESTAURANTE DONDE RAFA

Jan 2018 – Dec 2018Coordinated administrative tasks, cash control, inventories, and budgets.

### Administradora · TIENDA PUNTO DE PASO

Feb 2016 – May 2017Managed the point of sale, inventories, cash flow, and suppliers.

## Education

Learning history

### Universidad Politécnico Grancolombiano

Sep 2023 – Oct 2026Administration of Business, Administration of Business

Completed study plan; in process of graduation and degree completion.

### Servicio Nacional de Aprendizaje (SENA)

Mar 2021 – Mar 2023Technologist, Market Management

Technologist degree in market management.

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