![Melody Doroy Ayenza](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_67662_1781479272.jpg) Melody Doroy Ayenza # Fraud Specialist / Customer Service Representative Actively looking · Member since 10 Jun 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationPhilippinesDesired salaryfrom 8 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dynamic and results-driven customer service and fraud prevention specialist with several years of experience delivering high-quality support, managing complex customer issues, and safeguarding businesses from fraudulent activities. I am adept at providing exceptional service, resolving disputes, and implementing solutions in fast-paced environments. My extensive background in merchant services includes proven expertise in processing payments, managing merchant accounts, and offering strategic guidance to enhance transaction security and customer satisfaction. I am skilled in building strong customer relationships, identifying and mitigating fraud risks, and leveraging technology to streamline operations. I am committed to driving business success through a combination of problem-solving abilities, proactive service, and industry knowledge. My experience spans from frontline customer support to technical assistance and account management, ensuring smooth operations and high customer satisfaction. Throughout my career, I have conducted thorough investigations of suspicious transactions to detect and prevent fraud, monitored account activity, and collaborated with fraud prevention teams to ensure compliance and security. I have also provided technical support and troubleshooting for payment processing issues, helping merchants optimize payment solutions and maintain strong business relationships. I possess strong computer literacy, including MS Office and Slack, and have developed project management, analytical, marketing, and communication skills. I am flexible, adaptable, and capable of multitasking effectively in demanding environments. My educational background includes a Bachelor's Degree in Secondary Education with a major in English, which supports my communication and decision-making skills. I am eager to continue contributing my expertise in fraud prevention, customer service, and merchant services to a forward-thinking organization that values integrity, innovation, and customer satisfaction. ## Skills 10 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Communication](https://jobicy.com/talent/communication.md)[Compliance](https://jobicy.com/talent/compliance.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Project Management](https://jobicy.com/talent/project-management.md)[Slack](https://jobicy.com/talent/slack.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### Fraud Specialist - REG-E, IBP and EMM Skilled · JP Morgan Chase & Co. Aug 2022 – May 2024Conduct thorough investigations of suspicious transactions to detect and prevent fraud. Monitor account activity, collaborate with fraud prevention teams, and ensure adherence to compliance and security protocols to safeguard customer assets and reduce financial risk. ### Customer Service Representative – Telecommunications (Voice and Chat) · Concentrix May 2017 – June 2022Provide frontline support by addressing customer inquiries, troubleshooting service issues, and guiding users through product features. Maintain high customer satisfaction through effective communication and problem resolution. Part of a dynamic team focused on retaining customers, driving sales, providing order and technical support, and managing collections. ### Merchant Services - Account Management & Terminal Trained Technical Support · JP Morgan Chase & Co. May 2024 – Mar 2026Provide technical assistance and troubleshoot payment processing issues for merchants, ensuring smooth transactions and quick problem resolution. Help merchants optimize payment solutions, resolve issues, and maintain strong business relationships for smooth operations. ## Education Learning history ### Bohol Island State University Main Campus 2013 – 2017Bachelor's Degree in Secondary Education, Major in English This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.