Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Elementary People also viewed * [![Jonathan Baartz](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72825_1785171781.jpg) Jonathan Baartz Quality Assurance Specialist](https://jobicy.com/u/id72825.md) * [![Evaldas Bobina](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72692_1785131971.jpg) Evaldas Bobina QA Lead / Automation Engineer](https://jobicy.com/u/id72692.md) * [![Melchor Frías García](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72208_1784861730.jpg) Melchor Frías García Senior QA Automation Engineer](https://jobicy.com/u/id72208.md) * [![Zaza Zhamerashvili](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71114_1784448984.jpg) Zaza Zhamerashvili Senior AI Evaluation & Data QA Specialist](https://jobicy.com/u/id71114.md) * [![Marcia Magalhães](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71248_1784318492.jpg) Marcia Magalhães Senior QA Engineer / Test Analyst](https://jobicy.com/u/id71248.md) * [![Juani Cañete](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70872_1784081166.jpg) Juani Cañete Senior SDET / Test Automation Engineer](https://jobicy.com/u/id70872.md) * [![Porojan Raul Adelin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70240_1783921189.jpg) Porojan Raul Adelin Senior QA Automation & Integration Engineer](https://jobicy.com/u/id70240.md) * [![Achraf BEN ABDESSALEM](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69835_1783609691.jpg) Achraf BEN ABDESSALEM QA Automation Architect](https://jobicy.com/u/id69835.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a Systems Engineering student with hands-on experience in L1/L2 technical support and a strong foundation in software quality assurance. I have worked on incident resolution, ticket management, and operational support in production environments, which has strengthened my analytical thinking and attention to detail. My QA background is aligned with ISTQB CTFL principles, and I am comfortable designing and executing test cases, defining acceptance criteria, and tracking defects through their lifecycle. I also have experience with functional, integration, regression, smoke, static, and usability testing. I am familiar with tools such as Jira, Zephyr, and Confluence for test management and documentation. In addition, I have practical knowledge of Windows and Linux environments, basic networking, and security-related tasks. My technical support experience includes software installation, OS imaging, peripheral configuration, printer setup, LAN troubleshooting, and backup procedures. I value structured processes, clear documentation, and reliable follow-through. I have also completed technical training in QA, ISTQB fundamentals, advanced Excel, English immersion, and cybersecurity basics. These studies have helped me build a well-rounded profile that combines support, testing, and technical problem-solving. I am currently studying Systems Engineering and looking for opportunities where I can contribute in QA, technical support, or related technology roles while continuing to grow professionally. ## Skills ### [Excel](https://jobicy.com/talent/excel.md)[Linux](https://jobicy.com/talent/linux.md)[Windows](https://jobicy.com/talent/windows.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[Cybersecurity](https://jobicy.com/talent/cybersecurity.md)[English](https://jobicy.com/talent/english.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Integration Testing](https://jobicy.com/talent/integration-testing.md)[Software Testing](https://jobicy.com/talent/software-testing.md)[Usability Testing](https://jobicy.com/talent/usability-testing.md)[QA](https://jobicy.com/talent/qa.md)[Regression Testing](https://jobicy.com/talent/regression-testing.md)[Functional Testing](https://jobicy.com/talent/functional-testing.md)[ISTQB](https://jobicy.com/talent/istqb.md)[Smoke Testing](https://jobicy.com/talent/smoke-testing.md)[Acceptance Criteria](https://jobicy.com/talent/acceptance-criteria.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/confluence/confluence-original.svg) Confluence](https://jobicy.com/talent?tool=confluence.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/ubuntu/ubuntu-original.svg) Ubuntu](https://jobicy.com/talent?tool=ubuntu.md) ## Experience Soporte Técnico L1/L2 @ Convatec Dominicana Not specified I provided technical support to help resolve technology incidents and maintain operational continuity for users in a production environment. I handled ticket registration, prioritization, and technical documentation, applying traceability and analytical troubleshooting practices to identify root causes. I also supported software installation, OS imaging, security configuration, peripheral setup, printer configuration, LAN connectivity diagnostics, and backup procedures. ## Education Universidad O&M Not specified Ingeniería en Sistemas y Computación, Systems Engineering and Computing I am currently studying Systems Engineering and Computing, with academic focus on technology, systems, and software-related topics. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.