# Customer Success Executive Location South AfricaDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined13 Jun 2026Field / Industry Customer Success * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) ## About Me I am a dedicated customer success professional with over 10 years of experience, with a background in sales, marketing, and remote relationship management. I specialize in driving business growth through high-standard client advocacy and seamless onboarding. My focus is always on bridging the gap between business objectives and long-term customer satisfaction through clear, professional, and results-driven communication. In my current role as a Customer Success Executive at Pass The Keys UK, I facilitate comprehensive host management processes to drive operational efficiency and service standards. I oversee high-volume guest interactions across platforms like Airbnb and Booking.com, ensuring premium service experiences. I leverage tools such as Freshdesk to automate support operations, significantly improving response times and resolution rates. I manage end-to-end onboarding and offboarding procedures, maintaining high client satisfaction scores. Additionally, I cultivate strategic partnerships with service providers to optimize resource allocation and property performance. I also conceptualize and execute multi-channel marketing strategies for diverse clients, managing strategic budgets, digital marketing initiatives, and social media presence to strengthen brand equity. My skills extend to producing high-quality graphic design and content while managing supplier relations for project fulfillment. I nurture long-term client partnerships through consistent delivery and professional reporting, including briefs, quotes, and reconciliations. Previously, I have worked as a Marketing & Brand Consultant, Marketing Executive at Webspresso, Business Development Executive at Touchbasepro / Lithotech, and National IDS Admin Manager at Introstat. My early career includes roles in sales, logistics, office management, and catering, which have contributed to my versatile professional background. I am passionate about combining customer success with strategic partnerships and marketing to drive business growth and client satisfaction. I am always eager to leverage my skills and experience to contribute effectively to my organization's success. ## Skills ### [Customer Service](https://jobicy.com/talent/customer-service.md)[Sales](https://jobicy.com/talent/sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Account Management](https://jobicy.com/talent/account-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Reporting](https://jobicy.com/talent/reporting.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Marketing](https://jobicy.com/talent/marketing.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Email Marketing](https://jobicy.com/talent/email-marketing.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Sales Management](https://jobicy.com/talent/sales-management.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Graphic Design](https://jobicy.com/talent/graphic-design.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Brand Management](https://jobicy.com/talent/brand-management.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Branding](https://jobicy.com/talent/branding.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Office Management](https://jobicy.com/talent/office-management.md) ## Education The Hill High School, Johannesburg 2003 - 2007 National Senior Certificate (Matric) ## Experience Customer Success Executive @ Pass The Keys UK 2022 - 2026 Facilitate comprehensive host management processes to drive operational efficiency and service standards. Oversee high-volume guest interactions across Airbnb and Booking.com, ensuring premium service experiences. Leverage Freshdesk to automate support operations, significantly improving response times and resolution rates. Manage end-to-end onboarding and offboarding procedures, maintaining high client satisfaction scores. Cultivate strategic partnerships with service providers to optimize resource allocation and property performance. Conceptualize and execute multi-channel marketing strategies (ATL/BTL) for diverse clients. Manage strategic budgets, digital marketing initiatives, and social media presence to strengthen brand equity. Produce high-quality graphic design and content while managing supplier relations for project fulfillment. Nurture long-term client partnerships through consistent delivery and professional reporting (briefs, quotes, reconciliations). Marketing, Branding & Growth Strategy Consultant @ Freelance July 2019 - Present Marketing Executive @ Webspresso April 2018 - June 2019 Devised comprehensive digital marketing strategies and managed social media platforms. Directed sales management efforts that led to measurable revenue growth. Developed logos, websites, and print materials to enhance brand visibility and market positioning. Maintained proactive account management to ensure long-term client retention and satisfaction. Business Development Executive @ Touchbasepro / Lithotech May 2016 - March 2018 Spearheaded external sales and digital marketing initiatives (Email/SMS) to stimulate regional growth. Optimized operational results through focused area management and lead tracking. Negotiated pricing and contract terms to secure high-value business opportunities. National IDS Admin Manager @ Introstat February 2014 - April 2016 Managed corporate contracts and compliance through the HP portal. Analyzed profitability metrics and implemented lead tracking systems to drive financial success. Directed stock forecasting, procurement, and inventory control for national operations. Internal Sales & Logistics Agent @ PRIMOLITOS 2012 - 2013 Food Vendor / Supervisor @ AWAY2EXPLORE, USA 2011 Office Manager @ Foreplay Energy Drink 2010 - 2011 Catering Manager / Staff @ CRIXUS, UK 2008 - 2009