# Remote Operations • E-Commerce & Marketing • AI Automation • Customer Support

Location United StatesDesired Salary 9 -  USD/hourlyWork preference Full TimeLinks  Joined13 Jun 2026Field / Industry Creative & Design

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Russian -

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[Overview](#overview)

## About Me

I have spent the past few years running online businesses on my own — Shopify stores, Amazon FBA, and Facebook ad campaigns. I handled everything myself with no team: finding products, managing suppliers, running ads, and dealing with customers. More recently I started helping small businesses set up AI phone and automation tools as a freelancer. Before going remote I worked four years on cargo ships in the merchant fleet and trained as an electrician. I am used to working independently, I pick up new tools fast, and I am ready to put my full focus into one role. I speak English and Russian.

I built a Shopify store that reached over $40K in monthly sales at its peak, managing all aspects from product sourcing to customer support. I also launched a private label product on Amazon FBA, handling PPC ads, inventory management, and fulfillment SOPs. As a freelance automation specialist, I have helped about 15 small businesses implement automated phone systems that integrate with their existing software tools.

My experience working on cargo ships taught me to stay calm under pressure and perform tasks correctly the first time. I am comfortable working remotely and independently, and I enjoy learning and applying new technologies, especially AI tools and automation platforms.

I am proficient in managing online sales and marketing campaigns, customer support, and using various tools such as Google Workspace, Notion, Slack, Pipedrive CRM, and automation platforms like n8n, Make.com, and Zapier. I also create educational content, including YouTube videos, to explain complex systems simply.

I am passionate about helping businesses grow through efficient operations, automation, and excellent customer service. I am eager to bring my diverse skill set and hands-on experience to a role where I can contribute fully and continue to develop professionally.

## Skills

### [Customer Support](https://jobicy.com/talent/customer-support.md)[Marketing](https://jobicy.com/talent/marketing.md)[Slack](https://jobicy.com/talent/slack.md)[Client Management](https://jobicy.com/talent/client-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zapier](https://jobicy.com/talent/zapier.md)[Video Production](https://jobicy.com/talent/video-production.md)[Facebook Ads](https://jobicy.com/talent/facebook-ads.md)

## Education

Russia  2011 - 2015  Diploma in Electrical Engineering (Agriculture & Land Electrician)

Maritime University, Russia  2017 - 2019  Marine Navigation Program (Incomplete)

## Experience

Online Store Owner — Shopify Dropshipping @ Self-Employed  2023 - 2024 Built a Shopify store that hit $40K+ in monthly sales at its peak; handled everything solo including product sourcing, supplier negotiation, Facebook ad campaigns, and customer support.

Online Store Owner — Amazon FBA @ Self-Employed  2022 - 2023 Launched a private label product on Amazon; managed PPC ads, inventory, fulfillment SOPs, and customer support independently.

Freelance Automation Specialist @ Self-Employed  June 2024 - Present Helped about 15 small businesses set up automated phone systems; managed client projects from start to finish; integrated phone systems, calendars, and CRMs; created explanatory YouTube videos.

Able Seaman @ Merchant Fleet  2015 - 2019 Worked on cargo ships for four years; developed ability to stay calm under pressure and perform tasks correctly the first time.