![Jade Fatima Encarnacion](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67962_1785041921.jpg)
Jade Fatima Encarnacion

# Healthcare Operations | Patient Advocate & Customer Success | DME Order Management

Actively looking · Member since 14 Jun 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationCebu, PhilippinesDesired salaryConfidentialWork preferenceRemote Only / Full Time, Part Time, Contract, Freelance, TemporaryExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryAs a former Intake Specialist at AdaptHealth, Jade contributed to managing 600–690 medical necessity orders monthly, ensuring 110–150 orders were successfully validated and forwarded to billing, representing 15.9%–25% of the total monthly volume. Jade's role required collaboration with providers, patients, and internal teams to obtain and resolve documentation issues, enabling smooth healthcare operations. Moreover, Jade was able to maintain a flawless error-free record in monthly evaluations, and consistent 100%+ of productivity benchmarks.

On top of that, she is a Certified Healthcare Virtual Assistant with strong technical foundation in Medical Terminology, Clinic Systems, ICD-10-CM, Medical Administration and Office Procedures. She was also able to gain transferable skills in medical records management, appointment scheduling, billing support, patient/client communication, and prior authorization. Jade also experienced shadowing a veterinarian and client encounter during her healthcare VA training in scribing, strengthening her knowledge in scribing SOAP notes. Overall, she is fluent in health information management, client onboarding, and effective communication. Most importantly, Jade's goal is to continue contributing to healthcare operations and customer success roles, where her proactive and detail-oriented approach can drive impactful outcomes.

## Skills

12 capabilities[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Billing Support](https://jobicy.com/talent/billing-support.md)[Client Communication](https://jobicy.com/talent/client-communication.md)[Data Management](https://jobicy.com/talent/data-management.md)[Durable Medical Equipment Policies](https://jobicy.com/talent/durable-medical-equipment-policies.md)[Medical Terminology](https://jobicy.com/talent/medical-terminology.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Patient Care Coordination](https://jobicy.com/talent/patient-care-coordination.md)[Prior Authorization Review](https://jobicy.com/talent/prior-authorization-review.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Records Management](https://jobicy.com/talent/records-management.md)

## Tech stack & tools

Working toolkit

### Collaboration

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)

## Experience

Career history

### Central DME Intake Documentation · AdaptHealth

Mar 2025 – May 2026Handled inbound and outbound calls with patients and provider offices, resolved billing and equipment questions, secured signatures, and supported valid DWO documentation for monthly orders. Entered and validated HCPCS and ICD-10-CM codes, LON, and DOS across patient records while maintaining zero documentation errors in monthly evaluations. Reviewed patient documentation, account status, and balances to reduce aging orders and partnered with billing and intake teams on weekly audits to keep orders moving toward fulfillment.

## Education

Learning history

### SaiberAssist

2026 – Jul 2026Certification, Certified Healthcare Virtual Assistant

Strengthened knowledge in healthcare virtual assistant tasks including appointment scheduling, patient communication, insurance verification, referral coordination, prior authorization, medical records management, and billing support.

### Coursera

2026 – Jun 2026Certification, Medical Administrative Assistant and Office Procedure

Built a foundation in medical front-desk responsibilities, incident documentation, patient intake, medical records management, record-retention requirements, and HIPAA/HITECH compliance.

### VGM Associates

2026 – Apr 2026Certification, Medical Terminology

Developed understanding of clinical language, medical abbreviations, and terminology used in patient documentation and provider communication.

### VGM Associates

2026 – Apr 2026Certification, ICD-10-CM Diagnosis Codes

Learned ICD-10-CM diagnostic coding structure and application to support accurate medical necessity documentation and billing.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.