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# Operations and Application Support

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinks Joined19 Jun 2026Field / Industry Software Engineering

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I have over 10 years of experience supporting global customers, resolving problems, and managing multiple application tools and support processes. My background is centered on operational support, technical troubleshooting, and application support across different environments and teams.

I am currently working with Yempo Solutions Inc. as Operations and Application Support for Prezzee, where I handle alerts, investigate issues, manage support queues, and help ensure application and infrastructure stability. I also support deployments, monitor performance, and work closely with internal stakeholders to resolve issues efficiently.

Previously, I worked at SolarWinds Software Asia as a Cloud Technical Support Representative, supporting customers through chat, email, and remote sessions. In that role, I coordinated escalations, worked with advanced support and development teams, and contributed to knowledge base documentation.

Before that, I spent several years at OpenText Philippines as an Intermediate Product Support Specialist. I provided technical support, managed customer issues, monitored transactions and alerts, maintained escalation procedures, and used tools such as Oracle Siebel, JIRA, ITSM, and HP Service Manager.

Earlier in my career, I worked at eCapture Solutions, Inc. as a Technical Support professional, where I supported email, network connectivity, and peripheral equipment issues while also assisting with executive-level operational support.

I hold a Bachelor’s Degree in Information Technology from Batangas State University and have completed ITIL Foundation certification training. I am based in Batangas City, Philippines, and I am looking to continue growing in the technical field while improving processes and expanding my skills.

## Skills

### [Salesforce](https://jobicy.com/talent/salesforce.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Jira](https://jobicy.com/talent/jira.md)[Reporting](https://jobicy.com/talent/reporting.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)

## Education

Batangas State University  Jun 2007 - Apr 2011  Bachelor's Degree in Information Technology

Completed a degree in Information Technology.

PeopleCert | Axelos Global Best Practice  Jan 2020 - Present  ITIL Foundation Certified in IT Service Management

Professional certification in IT service management.

Raundra Inc  Jan 2020 - Present  Training

Additional IT-related training completed in Mandaluyong City.

## Experience

Operations and Application Support @ Yempo Solutions Inc.  Jul 2023 - Present Provide operational and application support for Prezzee, including alert handling, incident investigation, ticket queue management, SLA tracking, deployments/releases, monitoring, troubleshooting, and collaboration with internal stakeholders.

Virtual Assistant @ TAP Series  Mar 2026 - Present Assisted with online training course updates, jurisdictional filing requirements, renewal tracking, internal records, spreadsheets, documentation, compliance-related administrative tasks, and other operational support.

Cloud Technical Support Representative @ SolarWinds Software Asia Pte Ltd  Jun 2021 - Jun 2023 Provided technical troubleshooting via chat, email, and remote sessions; coordinated escalations; worked with advanced support and development teams; managed tickets in Salesforce; and contributed to knowledge base articles.

Intermediate Product Support Specialist @ OpenText Philippines Inc.  Jan 2014 - Jun 2021 Served as initial customer contact, provided technical support for GXS products, diagnosed and resolved issues, monitored transactions and alerts, managed customer relationships, maintained escalation procedures, used support systems such as Oracle Siebel, JIRA, ITSM, and HP Service Manager, and prepared reports and documentation.

Technical Support @ eCapture Solutions, Inc.  Apr 2011 - Jan 2012 Provided daily technical support for email, network connectivity, and peripheral equipment; handled client concerns and escalations; supported executive operations; and assisted with customer service and product availability.