# Customer Support & Virtual Operations Specialist

Location ParaguayDesired Salary 15 -  USD/hourlyWork preference Full Time, Part Time, TemporaryLinksNot setJoined20 Jun 2026Field / Industry Creative & Design

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   French -   Korean -   Portuguese -   Spanish -

Report
[Overview](#overview)

## About Me

Bilingual (English–Spanish) professional with early English immersion and 4+ years of experience in customer support, virtual assistance, and remote operations. Skilled in managing high-volume customer interactions, resolving issues efficiently, and maintaining strong client relationships in fast-paced environments. Detail-oriented, reliable, and highly adaptable, with a proven ability to work independently in remote settings. Currently pursuing a Doctor of Medicine degree.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Client Management](https://jobicy.com/talent/client-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Google Slides](https://jobicy.com/talent/google-slides.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)

## Education

Universidad del Pacifico  Mar 2020 - Present  Doctor of Medicine

San Ignacio de Loyola Bilingüal International School  Feb 2004 - Nov 2018  Business Administration and Economics

## Experience

Customer Support & Virtual Operations Specialist @ Anglais France  Jan 2023 - Feb 2026 Managed high-volume customer interactions via live chat and email (up to 40–60 conversations daily).
Delivered bilingual support (English/Spanish), ensuring fast response times and high customer satisfaction.
Resolved customer issues efficiently, reducing escalation rates and improving user experience.
Performed accurate data entry, database management, and record tracking.
Coordinated administrative operations including inbox management, scheduling, and task prioritization.
Maintained consistent performance in a fully remote environment, meeting deadlines and KPIs.

English Language Instructor @ Freelancer  Aug 2020 - Present Delivered structured English lessons to young learners in both virtual and in-person environments.
Designed personalized lesson plans to accelerate language acquisition.
Improved students’ speaking and comprehension skills through interactive methods.
Monitored and reported student progress to parents/guardians.
Utilized online platforms (Zoom, Google Meet) to conduct engaging virtual classes.

Business Administration and Accounting Intern @ Ferrere Abogados  Dec 2017 - Feb 2018 Supported accounting and administrative processes in a professional legal environment.
Organized financial documentation and maintained accurate records.
Assisted with data handling and internal office operations.

Events Operations Coordinator @ Jessica Miralles Event Planner  Mar 2026 - Present Coordinate and oversee social and corporate events from planning through execution. Manage vendor relationships, event logistics, schedules, and on-site operations while ensuring a high-quality experience for clients and guests. Collaborate with event planners and service providers to deliver successful events and maintain organizational standards.