# Customer Success Manager Location FranceDesired Salary UnspecifiedWork preference Full TimeLinks Joined20 Jun 2026Field / Industry Data Science & Analytics * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - French - Portuguese - Russian - Spanish - Report [Overview](#overview) ## About Me I am a Customer Success professional with experience in strategic account management, stakeholder engagement, SaaS adoption, onboarding, and cross-functional collaboration. I have worked in complex B2B environments where I supported enterprise customers, helped drive user adoption, and built trusted relationships with key stakeholders. I bring an engineering and analytical background from a top U.S. university, which helps me approach customer challenges with structure, rigor, and a problem-solving mindset. I am comfortable working across Product, Operations, and Commercial teams to coordinate priorities and translate complex issues into actionable solutions. In my recent roles, I have monitored project progress, analyzed operational and customer data, identified bottlenecks, and supported data-driven decision-making. I have also delivered training sessions and user enablement programs to help customers become more autonomous and realize more value from the platform. I have experience managing global partnerships, mentoring students, and contributing to international initiatives across multiple regions. These experiences strengthened my communication skills, ownership mindset, and ability to adapt in demanding environments. I also enjoy working on data analysis, digital strategy, and AI product-building projects. Through hackathons and project-based work, I have designed and delivered tools such as conversational agents, analytics dashboards, and workflow solutions. I am currently pursuing a Master of Science in International Business and have a strong interest in customer success, operations, and technology-driven business growth. I value customer satisfaction, retention, and long-term value creation, and I aim to combine analytical thinking with empathy and execution. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[SQL](https://jobicy.com/talent/sql.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[SaaS](https://jobicy.com/talent/saas.md)[Account Management](https://jobicy.com/talent/account-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[HubSpot](https://jobicy.com/talent/hubspot.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Google Analytics](https://jobicy.com/talent/google-analytics.md)[Strategic Thinking](https://jobicy.com/talent/strategic-thinking.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Presentation](https://jobicy.com/talent/presentation.md)[B2B](https://jobicy.com/talent/b2b.md)[Operations Management](https://jobicy.com/talent/operations-management.md) ## Education IESEG School of Management Sep 2023 - Oct 2025 Master of Science in International Business M2 program in Paris, France. Purdue University Sep 2019 - May 2023 Bachelor of Science in Industrial Engineering M1 equivalent in France. GEARE Scholar. Honors: Global Engineering. Rigorous quantitative curriculum focused on data, optimization, and statistical analysis. Politecnico di Milano Feb 2022 - Jul 2022 Exchange Semester in Management Engineering Exchange semester in Milan, Italy. ## Experience Project Controller (PMO) @ Estonian Satellite Association 2026 Developing budget tracking and control systems to manage multiple project operations and financings. Implementing a deadline tracking and deliverable management system in coordination with cross-functional technical teams. Customer Operations – B2B SaaS (Client: Safran Aerospace) @ Pelico 2024 - 2025 Monitored project progress through structured reporting, milestone tracking, and regular stakeholder follow-ups. Analyzed operational and customer data to identify bottlenecks and support data-driven decision-making. Conducted user discovery sessions, delivered training and user enablement programs, collaborated with Product, Customer Success, and Leadership teams, and contributed to continuous improvement initiatives. Mkt Operations Manager & Mentor – Global Board @ BRASA (International Student Organisation) 2019 - 2024 Managed a global portfolio of partners and members, organizing engagement initiatives across three continents. Mentored high school students through the US university application process and supported their cultural and academic adaptation to the United States. Data Analysis & Decarbonization - Senior Design Project @ PepsiCo 2023 Analyzed databases to optimize the supply chain nationwide. Performed geographical opportunity and fleet analysis using SQL, R, ArcGIS, statistical analysis, and optimization techniques. Developed a roadmap to decrease GHG emissions by 75% by 2030. Analyst @ BTG Pactual Summers Produced financial data analyses in a demanding institutional environment, developing analytical rigor. Analyst – 1st Place @ Austern International 2018 Conducted market analysis and digital growth strategy for clients in Asia, working directly with Lendlease and Fave.