# Senior Customer Success Associate Location IndiaDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined21 Jun 2026Field / Industry Customer Success * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) ## About Me I am a results-driven customer success professional with experience owning end-to-end client relationships in high-touch, multi-account environments. I focus on retention, structured communication, and delivering exceptional client experiences at scale. I have built my career around understanding client needs, translating them into measurable outcomes, and balancing strategic thinking with hands-on execution. My approach combines emotional intelligence, operational discipline, and data-informed decision-making. In my current role, I manage the full client lifecycle from onboarding through renewal, maintain proactive engagement cadences, and identify at-risk accounts early. I also support contract renewals, multi-stakeholder negotiations, and upsell opportunities while preserving strong client trust. I am proficient in Salesforce, Tableau, Power BI, ServiceNow, SAP, and AI-powered CRM tools. I use these platforms to analyze client health, track performance, build dashboards, and improve service delivery through actionable insights. My background also includes contract lifecycle coordination, IT support, and client process consulting, which has strengthened my ability to work across technical, operational, and customer-facing functions. I am comfortable collaborating with cross-functional teams to resolve complex issues and improve workflows. I value continuous improvement, knowledge sharing, and team development. I have mentored colleagues, created documentation and FAQs, and contributed to process optimization and business growth through a client-first mindset. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Account Management](https://jobicy.com/talent/account-management.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Reporting](https://jobicy.com/talent/reporting.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[SAP](https://jobicy.com/talent/sap.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[ITSM](https://jobicy.com/talent/itsm.md) ## Education Mangalore University Apr 2013 - Apr 2016 Bachelor of Business Management (BBM) ## Experience Senior Customer Success Associate @ Rackspace Technology 2022 - Present Owned the full client lifecycle from onboarding through renewal across a concurrent portfolio; maintained high-touch engagement standards; executed structured communication cadences; tracked client health indicators; conducted service reviews and strategic client visits; built trusted advisor relationships; leveraged Salesforce, Tableau, and Power BI for analysis and dashboards; analyzed NPS and customer feedback; led contract renewals and multi-stakeholder negotiations; identified upsell opportunities; developed account and territory plans; collaborated cross-functionally to resolve complex issues; created knowledge base articles and client-facing documentation; mentored colleagues; contributed to business strategy and process optimization. Senior Contract Lifecycle Coordinator @ NTT Inc. 2021 - 2022 Managed change requests, incident management, and service management tickets; oversaw order management and contract administration; handled SAW tasks within timelines; used SAP T-codes for order creation and management; created and uploaded OMW in SAP; prepared weekly performance and compliance reports. Support Engineer @ BIOSME India Pvt. Ltd. 2018 - 2021 Provided IT helpdesk support including O365 administration, Active Directory administration, and user management; handled tickets in Salesforce; resolved technical issues such as password resets, account unlocking, internet access, and email tasks; documented support issues and generated reports; provided first-line support via ServiceNow, phone, and email; assisted with cloud services; participated in Windows patching; monitored Veeam backups; adjusted vCPU and virtual disk configurations. Client Process Consultant / Senior Process Advisor @ Aegis Pvt. Ltd. 2016 - 2018 Planned, organized, and monitored pre-implementation deliverables and process improvement initiatives; collaborated with cross-functional teams; communicated with clients on process vision, strategy, and maturation roadmaps; maintained process documentation; contributed to client deliverables, business documents, presentations, budget management, and invoicing; provided client business solutions using SAP.