![Origin Coffee Ltd Cover Image](https://images.pexels.com/photos/19967340/pexels-photo-19967340.jpeg) # IT Governance & Operations Manager Location BrazilDesired Salary 25 - USD/hourlyWork preference Full TimeLinks Joined23 Jun 2026Field / Industry Software Engineering * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Portuguese - Spanish - Report [Overview](#overview) ## About Me I am an IT Governance & Operations leader with more than 18 years of experience driving IT governance, ITSM, service delivery, infrastructure, SRE, and FinOps in high-growth environments. I have built a career around scaling technology organizations, leading multidisciplinary teams, and aligning technology operations with business growth. I have extensive experience implementing governance frameworks based on ITIL, COBIT, and ServiceNow. My work has focused on improving operational performance, strengthening governance, increasing service reliability, and optimizing technology investments at scale. In my recent roles, I led IT governance and operations functions for technology companies serving large corporate clients. I managed large budgets, delivered significant cost savings through FinOps and license optimization, and improved key operational metrics such as incident resolution time, SLA compliance, and end-user satisfaction. I have also built and led teams across IT governance, FinOps, service desk, automation, infrastructure, SRE, and information security. My leadership style is hands-on and results-oriented, with a strong focus on process improvement, automation, and measurable business impact. My background includes implementing ServiceNow processes, supporting ISO 27001 readiness, developing executive dashboards, and leading cloud and infrastructure optimization initiatives across AWS and Azure. I have also contributed to security governance, vulnerability remediation, and compliance improvements. I am a Portuguese native speaker and also speak English and Spanish. My academic background includes an MBA in IT Governance and a degree in Information Systems, supported by certifications in Azure fundamentals, COBIT, and IT service management. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[AWS](https://jobicy.com/talent/aws.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Azure](https://jobicy.com/talent/azure.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Automation](https://jobicy.com/talent/automation.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Change Management](https://jobicy.com/talent/change-management.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[ITSM](https://jobicy.com/talent/itsm.md) ## Education UNA, Belo Horizonte Jan 2013 - Dec 2014 MBA in IT Governance MBA focused on management, planning, implementation, and team leadership, preparing for certifications such as ITIL, COBIT, and ISO 20000. UNA, Belo Horizonte Jan 2007 - Dec 2010 Information Systems Degree in Information Systems. ## Experience Head of IT Operations @ Tech company specializing in banking solutions, anti-fraud systems, and enterprise call center operations Sep 2025 - Present Leading IT Governance and Operations, including IT service management, information security governance, incident and problem management, FinOps, vendor contracts, infrastructure reliability, and continuous improvement. Led remediation of nearly 1,000 security vulnerabilities in 90 days, improved audit ratings from C to A, managed a R$3.2M IT budget, and reduced escalations, failures, and incidents. IT Governance and IT Corporate Manager @ Blip, Remote Apr 2022 - May 2025 Led IT Governance, IT financial management, FinOps, ITSM, infrastructure, automation, and technology operations. Delivered major software FinOps savings, managed a R$20M technology budget, led more than 25 professionals, supported office expansion, improved incident resolution time, and implemented ServiceNow problem management, asset management, and CMDB processes. IT Governance Coordinator @ Blip Aug 2019 - Apr 2022 Led governance and performance of IT operations, managed IT budgets, drove cost optimization, implemented and evolved ServiceNow, supported ISO 27001 readiness, established ITIL and COBIT governance frameworks, and developed executive KPIs and operational dashboards. SRE & Information Security @ Blip, Belo Horizonte Mar 2017 - Aug 2019 Built and led the SRE organization across SRE, DBRE, and Service Desk. Implemented containerized WABA architecture on AWS and Azure, led cloud negotiations, automated provisioning and updates, and implemented security and governance tools supporting LGPD compliance. Service Desk Lead @ Blip, Belo Horizonte Oct 2011 - Nov 2018 Led service desk operations.