# Client Success Senior Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Joined23 Jun 2026Field / Industry Finance & Accounting * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Japanese - Report [Overview](#overview) ## About Me I am a bilingual English/Japanese professional with 16 years of experience in Japan across government, international relations, education, and client-facing roles. I have built a career around cross-cultural communication, project coordination, and relationship management in both public and private sector environments. Most recently, I have focused on supporting Japanese multinational clients in the United States as a Tax Senior at Deloitte Tax LLP. In this role, I expanded a client portfolio from 2 to 27, helped generate more than $2M in annual revenue, and secured over $500K in annual tax savings through negotiations with tax authorities. I also led a tax notice response project that produced more than $150K in out-of-scope revenue. My work has included delivering presentations in English and Japanese, managing monthly payroll through ADP, and coordinating with global teams to provide accurate and timely support. Before that, I served as a Tax Delivery Consultant II with Deloitte, where I provided U.S. tax consultation for major Japanese multinational companies, maintained data collection processes, and translated and reviewed Japanese documentation for U.S. tax returns. I have also worked in public-sector roles in Japan, including program management and international relations. As Program Manager for Cruise Shimizu in the City of Shizuoka, I managed annual budgets of $300K-$600K, organized events for tens of thousands of passengers, and launched new tourism materials in English. In earlier roles, I recruited, trained, and managed large teams of foreign-national English instructors and supported crisis management efforts. I hold a B.A. magna cum laude in Media Studies and Japanese Studies from the University of San Francisco, along with certifications as an Enrolled Agent, Project Management Professional, and JLPT N1. I am interested in applying my international experience, analytical skills, and bilingual communication strengths to creative and technology-driven environments. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Account Management](https://jobicy.com/talent/account-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Leadership](https://jobicy.com/talent/leadership.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Team Management](https://jobicy.com/talent/team-management.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Client Management](https://jobicy.com/talent/client-management.md)[Consulting](https://jobicy.com/talent/consulting.md)[Writing](https://jobicy.com/talent/writing.md)[Recruiting](https://jobicy.com/talent/recruiting.md)[Event Management](https://jobicy.com/talent/event-management.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Journalism](https://jobicy.com/talent/journalism.md) ## Education University of San Francisco 2002 - 2006 A.B. in Media Studies and Japanese Studies, Minor in Journalism Graduated magna cum laude. ## Experience Tax Senior @ Deloitte Tax LLP, Global Employer Services, Japanese Services Group 2023 - 2026 Expanded client portfolio from 2 to 27, contributing over $2M in annual revenue. Secured $500K+ in annual tax savings through tax authority negotiations. Led a tax notice response project generating $150K+ in out-of-scope revenue. Delivered presentations in English and Japanese on U.S. taxation and compliance. Managed monthly payroll through ADP. Tax Delivery Consultant II @ Deloitte Tax LLP, Global Employer Services, Japanese Services Group 2023 Provided U.S. tax consultation for major Japanese multinational companies. Answered inquiries, provided detailed responses, and coordinated with an India-based team. Maintained and updated data collections, achieving a 90% timely submission rate. Translated and reviewed Japanese documentation for U.S. tax returns. Program Manager @ City of Shizuoka, Cruise Shimizu 2018 - 2022 Managed a $300K-$600K annual budget and developed sustainable allocation strategies. Oversaw peak calls to Shimizu and organized events for 54,000 passengers. Developed and implemented outsourcing plans for vendor and volunteer management. Launched a new English-language port tourism guidebook and app version. Coordinator for International Relations @ City of Shizuoka, International Affairs Division 2014 - 2018 Interpreted for dignitaries including ambassadors and a former First Lady of Japan. Facilitated delegations visiting Shizuoka from multiple countries. Completed hundreds of translation jobs contributing to UNESCO designations. Managing Consultant @ Interac Co., Ltd., Tokyo Branch 1 2011 - 2013 Recruited, trained, and managed 150 foreign-national English instructors. Provided 24-hour on-call assistance for teacher crises. Led sales presentations during contract bids with local boards of education. Prefectural Advisor @ Shizuoka Prefectural Board of Education 2009 - 2011 Assigned, trained, and managed 100+ foreign-national English instructors. Supported crisis management, including natural disasters.