# Client & Operations Specialist

Location SpainDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined24 Jun 2026Field / Industry Admin & Virtual Assistant

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Lithuanian -

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[Overview](#overview)

## About Me

I am an organised and detail-oriented professional with experience in customer communication, case analysis, and administrative operations in international settings. My background includes legal claims processing, e-commerce operations, and hospitality, and I have gained valuable perspective from living and working across five countries.

I have developed strong client communication and problem-solving skills through roles in claims handling and support operations. I am comfortable coordinating with external partners, analysing cases, and ensuring that processes move forward efficiently and accurately.

In my recent experience as a Senior Claims Specialist, I managed flight compensation claims, worked closely with partner lawyers and airlines, and helped train new colleagues on procedures and internal tools. I progressed quickly in that role, taking on more responsibility over time.

Earlier, I worked in customer support and order processing for an e-commerce business, where I handled communications with US-based clients, reviewed fulfilment issues, and supported team onboarding. I also built a strong service foundation through hospitality roles in Lithuania, the UK, Greece, and the USA.

I am fluent in English and Lithuanian and am available for remote work immediately. I enjoy roles that combine structure, communication, and operational coordination, especially in international environments.

Outside of work, I am interested in psychology, self-development, writing, travel, cultural exploration, weight training, photography, and videography. I also have creative experience with photo editing, graphic design, and video production.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Graphic Design](https://jobicy.com/talent/graphic-design.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Video Production](https://jobicy.com/talent/video-production.md)[Adobe Photoshop](https://jobicy.com/talent/adobe-photoshop.md)[Adobe Illustrator](https://jobicy.com/talent/adobe-illustrator.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Photography](https://jobicy.com/talent/photography.md)[Lightroom](https://jobicy.com/talent/lightroom.md)[Stock Management](https://jobicy.com/talent/stock-management.md)

## Education

Kaunas University of Applied Science  2014 - 2017  Bachelor of Tourism and Hotel Management

Gained a bachelor degree in Tourism and Hotel Management.

## Experience

Senior Claims Specialist @ Flight Delayed  Jan 2023 - Jan 2026 Analysed and evaluated flight compensation claims, determined legal viability and next steps, managed communication with partner lawyers and airlines, and trained and onboarded new colleagues on claims procedures and internal tools.

Claims Specialist @ SkyCop  Summer 2022 - Winter 2022 Guided customers through the flight compensation claiming process, handled queries, provided case updates, and assessed claims to determine eligibility and next steps.

Support Specialist & Order Processing Specialist @ Bison Office (Dropshipping / E-commerce)  Nov 2019 - 2021 Handled customer communications via email and phone for US-based clients, managed and reviewed order fulfilment, resolved issues, prevented delays, and trained new team members on internal processes and customer handling.

Senior Hotel Receptionist @ Victoria Inn  2018 - 2019 Managed guest check-ins, reservations and front desk operations in a busy London hotel, coordinated stock management for breakfast and housekeeping supplies, and created schedules for cleaning staff.

Barista @ Duncan Terrace  2017 - 2018 Prepared and served coffee, drinks and food in a high-volume environment and delivered consistent customer experience.

Bar & Restaurant Staff (Erasmus Placement) @ Mitsis Grand Hotel 5-Star Hotel  2016 Completed an international hospitality placement through the Erasmus programme.