# Technical Support Supervisor

Location IndiaDesired Salary 20 -  USD/hourlyWork preference Full TimeLinksNot setJoined26 Jun 2026Field / Industry Software Engineering

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a telecom professional with 9 years of experience in technical support, network troubleshooting, and team management. My background includes working with DSL, Cable, GPON, VoIP, and IPTV technologies, and I have built a strong track record of resolving complex service issues efficiently.

I currently work as a Technical Support Supervisor, where I lead and manage technical support operations, monitor daily workflows, and ensure timely issue resolution. I also provide guidance to team members and handle escalations involving network and service-related problems.

Previously, I served as a Technical Support Supervisor at CIK Telecom Center Pvt. Ltd., where I supervised support performance, managed escalations for internet, VoIP, and IPTV services, and helped train and mentor support staff. This role strengthened my leadership and operational management skills.

Before that, I worked as Senior Technical Support at CIK Telecom Pvt. Ltd. for nearly seven years. In that position, I provided support for broadband and telecom services, diagnosed and resolved technical issues, configured routers and switches, and assisted customers through remote support tools.

I am comfortable working with Windows and Mac operating systems, network protocols, and telecom tools such as Canaveral, UNM2000, and Ping Tool. I also use TeamViewer and AnyDesk for remote troubleshooting and customer assistance.

My strengths include technical support, incident management, customer service, escalation handling, team coordination, and communication. I focus on maintaining service quality, improving customer satisfaction, and delivering effective solutions in fast-paced support environments.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Time Management](https://jobicy.com/talent/time-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Team Management](https://jobicy.com/talent/team-management.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Windows OS](https://jobicy.com/talent/windows-os.md)

## Education

Punjab Technical University  2011 - 2015  Bachelor of Technology in Computer Science

Bachelor's degree in Computer Science. Year of passing: 2015.

Shankar bhushan sharan janta inter college  2008 - 2008  Higher Secondary (12th)

Higher secondary education. Year of passing: 2008.

Shankar bhushan sharan janta inter college  2006 - 2006  Secondary School (10th)

Secondary school education. Year of passing: 2006.

## Experience

Technical Support Supervisor @ Behind Every Key Pvt. Ltd.  Jun 2025 - Present Lead and manage the technical support team, monitor daily operations, provide guidance and technical assistance, escalate and resolve complex network and service issues, and ensure customer satisfaction and service quality.

Technical Support Supervisor @ CIK Telecom Center Pvt. Ltd.  Mar 2023 - May 2025 Supervised technical support operations and team performance, handled escalations related to internet, VoIP, and IPTV services, conducted troubleshooting and issue analysis, assisted in training and mentoring support staff, and maintained service standards and customer satisfaction.

Senior Technical Support @ CIK Telecom Pvt. Ltd.  Jun 2016 - Feb 2023 Provided technical support for broadband and telecom services, diagnosed and resolved DSL, Cable, GPON, VoIP, and IPTV issues, configured routers and switches, performed network troubleshooting, assisted customers through remote support tools, and maintained service quality.