# Customer Service and Travel Specialist

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined26 Jun 2026Field / Industry Customer Success

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

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[Overview](#overview)

## About Me

I am an accomplished Customer Service and Travel Specialist with over 7 years of experience in high-volume BPO environments. I have built my career around delivering reliable support in travel management, technical sales, and complex issue resolution.

I have handled both leisure and corporate travel bookings, including flights, hotels, and transport arrangements. I am experienced in using GDS tools such as Sabre to create accurate itineraries, manage rebookings, and resolve disruptions efficiently.

My background also includes customer service roles where I managed high-volume inquiries, billing concerns, and complaint resolution. I consistently worked toward strong performance metrics such as AHT, CSAT, and QA compliance.

In addition to customer support, I have experience in technical sales and troubleshooting. I am comfortable diagnosing issues, explaining solutions clearly, and supporting customers while maintaining a professional and helpful tone.

I also served as a Subject Matter Expert, where I supported agents with complex travel bookings, coached team members, and helped train new hires on Sabre and corporate travel processes. This strengthened my leadership and mentoring abilities.

I am detail-oriented, adaptable, and committed to delivering excellent service. I value clear communication, process compliance, and customer satisfaction in every role I take on.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Leadership](https://jobicy.com/talent/leadership.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Upselling](https://jobicy.com/talent/upselling.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Education

Central Philippine State University  2013 - 2015  Undergraduate Studies

Victorias National High School  2008 - 2012  High School Diploma

## Experience

Travel Agent / Leisure & Corporate Travel Specialist @ Teleperformance Bacolod  Mar 2022 - Jun 2026 Managed end-to-end flight, hotel, and transport bookings for corporate and leisure clients. Utilized industry-standard flight tools and software to structure clean, complex itineraries. Resolved itinerary disruptions, cancellations, and seating or booking adjustments. Maintained excellent QA scores by adhering to documentation and system protocols.

Customer Service Representative @ Transcom Worldwide Bacolod  Mar 2019 - Mar 2022 Fielded high-volume customer inquiries, resolving complaints and billing issues efficiently. Consistently met team benchmarks for Average Handle Time (AHT) and Customer Satisfaction (CSAT). Documented detailed account notes and interaction histories for tracking and compliance.

Customer Service Representative / Technical Sales Representative @ Panasiatic Solutions  Nov 2018 - Mar 2019 Combined technical troubleshooting with targeted sales to resolve customer tech issues and upsell products. Diagnosed and resolved product/service concerns while maintaining a friendly, helpful tone.

Subject Matter Expert (SME) @ Teleperformance  Feb 2025 - Mar 2026 Supported agents with complex travel bookings and system-related concerns. Provided coaching and guidance to improve team performance. Assisted in training new hires on Sabre and corporate travel processes. Ensured compliance with company and client travel policies.