# Operations and Process Management Specialist

Location Costa RicaDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined29 Jun 2026Field / Industry Customer Success

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

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[Overview](#overview)

## About Me

I am an operations, process management, and customer experience professional with more than 10 years of experience supporting business operations, process implementation, team coordination, and continuous improvement initiatives.

I have a strong background in documentation, stakeholder support, training, KPI follow-up, and operational reporting. I focus on creating structure, improving workflows, and helping teams work more efficiently.

I have worked extensively with CRM platforms, data analysis, Python, and Power BI, and I am comfortable translating operational needs into clear and practical processes.

In my current role as Specialist Team Lead at UPS TOMS, I support business operations and executive stakeholders, lead onboarding and training initiatives, and maintain process documentation and knowledge repositories.

I also coordinate work allocation, monitor productivity, prepare operational reports, and help implement new processes before deployment. My experience includes facilitating training sessions and supporting continuity in a 24/7 environment.

Earlier in my career, I worked as a cashier, where I handled customer transactions, payment processing, and cash reconciliation. I am fluent in Spanish and English and have completed certifications in computer equipment operation, service center English, cybersecurity basics, and networking basics.

## Skills

### [Python](https://jobicy.com/talent/python.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[CRM](https://jobicy.com/talent/crm.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Reporting](https://jobicy.com/talent/reporting.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Knowledge Management](https://jobicy.com/talent/knowledge-management.md)

## Education

INA  2012  Computer Equipment Operator

INA  2014  English Technician for Service Centers

Cisco Networking Academy  2025  Cybersecurity Basics

Cisco Networking Academy  2025  Networking Basics

## Experience

Specialist Team Lead @ UPS TOMS  Aug 2017 - Present Supported business operations and executive stakeholders through service delivery and operational coordination. Led onboarding and training initiatives for internal and external processes. Created and maintained process documentation, operating procedures, and knowledge repositories. Coordinated work allocation, process execution, and productivity follow-up across teams. Prepared operational reports and supported decision-making through performance visibility. Participated in interviewing and curriculum review activities. Supported implementation and transition of new operational processes prior to deployment. Facilitated training sessions on systems, metrics, logistics, and administrative procedures. Provided operational continuity support within a 24/7 environment.

Cashier @ Tienda Raul Vega  Dec 2016 - Aug 2017 Managed customer transactions and payment processing. Performed cash reconciliation and control procedures.