# Customer Service Associate

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinks Joined29 Jun 2026Field / Industry Admin & Virtual Assistant

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a highly motivated and results-driven professional with over 9 years of experience as an Administrative Manager and more than 5 years of experience in customer service. I have built my career around leadership, accountability, and operational excellence, and I take pride in helping teams and organizations run efficiently.

I have extensive experience managing administrative operations, including document processing, financial records, database maintenance, human resources support, and report generation. I am comfortable handling internal and external communications, maintaining digital records, and supporting day-to-day business continuity.

In customer service, I have supported clients across North America, the UK, and Canada in both back-office and front-line roles. I am skilled in resolving inquiries with professionalism, maintaining high satisfaction levels, and contributing to strong team performance in remote environments.

I have worked with CRM systems and a wide range of communication and productivity tools such as Microsoft Office 365, Google Workspace, Zoom, Google Meet, Slack, and WhatsApp Business. I am adaptable, detail-oriented, and able to collaborate effectively with cross-functional and international teams.

Throughout my career, I have focused on improving processes and delivering measurable results. I have helped reduce call handling time, improve customer satisfaction, and optimize office resource allocation through careful planning and data-driven decision-making.

I am now seeking opportunities where I can continue applying my administrative, customer service, and leadership experience to support organizational goals and deliver excellent service.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Account Management](https://jobicy.com/talent/account-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Leadership](https://jobicy.com/talent/leadership.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Slack](https://jobicy.com/talent/slack.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zoom](https://jobicy.com/talent/zoom.md)[Upselling](https://jobicy.com/talent/upselling.md)

## Education

San Isidro National High School  1996 - 2000  High School Diploma

TR1483363069  May 2025  TEFL Certification

## Experience

Customer Service Associate @ TELUS Digital Philippines  Jan 2023 - Sep 2025 Delivered exceptional back-office and front-line support to clients in the USA and Canada. Resolved customer inquiries with a focus on clarity and professionalism, achieving a 98% resolution rate on first contact. Streamlined processes through data-driven solutions, reducing average call handling time by 15%. Collaborated with international teams in a fully remote environment while maintaining consistent performance metrics and contributing to team goals.

Customer Experience Agent @ Alorica Teleservices, Inc.  Aug 2022 - Dec 2022 Provided US voice support for a telecommunications account handling billing concerns, technical troubleshooting, account inquiries, and plan upgrades. Applied consultative selling and upselling techniques while maintaining customer satisfaction and sales targets.

Customer Service Representative (Remote) @ CVG Concentrix Philippines, Inc.  Aug 2020 - Aug 2022 Provided high-quality support to clients in the UK and the USA via inbound calls, emails, and live chat, resolving inquiries and processing concerns with a 95% customer satisfaction rate. Utilized CRM tools to track customer interactions, ensuring accurate documentation and follow-up. Offered customized solutions to complex issues, enhancing customer loyalty and retention.

Administrative Manager @ Jewel's Clothing Corporation  Jun 2011 - Mar 2020 Managed administrative operations including document processing, company financial records, database maintenance, human resources, and report generation. Handled internal and external communications and maintained digital records to support seamless operations. Monitored and procured office supplies, optimizing resource allocation and reducing costs by 10%.

Production Line Operator @ Intelligent Resources  Jun 2002 - May 2011 Performed production line operations, machine handling, and quality inspections while maintaining workflow efficiency and supporting daily production goals.