# Patient Advocate | Administrative Operations Specialist | Customer Experience Professional

Location United StatesDesired Salary 26 -  USD/hourlyWork preference Full TimeLinksNot setJoined29 Jun 2026Field / Industry Admin & Virtual Assistant

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

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[Overview](#overview)

## About Me

I am a compassionate and resourceful professional with more than 15 years of experience supporting individuals, families, customers, and community members across healthcare, behavioral health, government, workforce development, logistics, and customer service environments.

I have built my career around case coordination, appointment scheduling, records management, transportation support, problem resolution, de-escalation, documentation, compliance, and relationship building. I take pride in helping people navigate complex systems with clarity, patience, and care.

In customer-facing roles, I have consistently delivered strong service, resolved concerns, and maintained accurate documentation while meeting compliance standards. I am known for building trust, staying organized, and creating positive experiences for the people I support.

My background also includes behavioral health support and administrative operations. I have assisted clients with daily living needs, monitored well-being, managed records and reports, coordinated schedules, and supported executive and workforce development activities.

I am comfortable working in fast-paced environments that require confidentiality, communication, problem-solving, and attention to detail. I also bring experience with transportation logistics, routing, and independent contractor work, which has strengthened my reliability and time management.

Overall, I am motivated by service, efficiency, and helping others succeed. I value professionalism, empathy, and accountability, and I bring those qualities to every role I take on.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)

## Education

Wesley College  Aug 2006 - May 2010  Bachelor of Business Administration

New Castle, Delaware.

## Experience

Customer Experience Representative @ Enterprise Mobility  Dec 2022 - May 2026 Delivered award-winning customer service while resolving concerns and processing rental transactions. Maintained documentation accuracy and compliance standards. Built strong relationships with customers and consistently received positive feedback.

Behavioral Health Technician @ Arizona Mentors  Oct 2017 - Apr 2018 Supported individuals with behavioral health needs and daily living activities. Documented services, monitored client well-being, and maintained professional records. Assisted clients in accessing services and maintaining community integration.

Administrative Specialist I–III @ State of Delaware  Aug 2005 - Aug 2017 Managed records, reports, payroll-related functions, scheduling, and administrative support. Coordinated calendars, travel arrangements, presentations, and executive support activities. Trained employees and supported workforce development initiatives.

Amazon Flex Driver @ Independent Contractor  May 2021 - Present Independently manage routing, scheduling, documentation, customer communication, and transportation logistics. Demonstrate reliability, time management, and safe transportation practices.