# Customer Experience Specialist

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined29 Jun 2026Field / Industry Content & Editorial

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a Customer Experience Specialist with 8+ years of experience combining hands-on client support, relationship management, and project coordination to improve retention and operational consistency.

I have supported onboarding, dispute resolution, training, and high-volume customer requests across multiple channels, with a strong focus on delivering reliable service and maintaining strong client relationships.

My background includes customer service, community operations, and independent client/project management work, where I managed timelines, deliverables, and communication with collaborators, vendors, and audiences.

I am comfortable using tools such as Jira, Workday, Microsoft Excel, Google Workspace, and Asana to organize workflows, track progress, and improve efficiency.

I have also contributed to branding, content creation, and user-focused experiences, helping connect services and projects with target audiences in a clear and effective way.

I adapt quickly to changing priorities, balance multiple responsibilities, and focus on solving problems, improving processes, and creating positive customer experiences.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Account Management](https://jobicy.com/talent/account-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Jira](https://jobicy.com/talent/jira.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Database Management](https://jobicy.com/talent/database-management.md)[Asana](https://jobicy.com/talent/asana.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)

## Education

Academy of Arts  Sep 2011 - Mar 2014  BA of Fine Arts

## Experience

Associate Barista @ Urbana Cafe  Oct 2024 - Present Deliver high-quality customer experiences in a fast-paced environment, build strong relationships with repeat customers, train and onboard new team members, and maintain organized workflows and operational standards to support daily business efficiency.

Client & Project Management @ Independent Projects & Creative Work  Apr 2020 - Oct 2024 Led and managed independent creative and community-based projects, coordinated timelines, deliverables, and execution, built and maintained relationships with collaborators, vendors, and audiences, oversaw project planning using digital tools, developed branding and content, and negotiated project terms and payment schedules with clients.

Community Associate @ Lyft  May 2019 - Apr 2020 Managed 50+ daily customer account requests, resolved complex technical and service-related issues, coordinated community events and cross-functional initiatives, educated users on platform features and services, and resolved 30+ rider-driver disputes weekly by documenting incidents and coordinating corrective actions.

Customer Service Associate @ Nordstrom  Sep 2018 - May 2019 Assisted 200+ customers per shift with transactions, account support, and issue resolution, maintained a 98% customer satisfaction rate, collaborated with team members to improve service processes, supported training of new hires, resolved complex customer complaints, processed point-of-sale transactions and returns, and coordinated special-order requests.