# Product Manager/Customer success manager

Location MexicoDesired Salary 30 -  USD/hourlyWork preference Full TimeLinks Joined29 Jun 2026Field / Industry Content & Editorial

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   French -   Portuguese -   Spanish -

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[Overview](#overview)

## About Me

With 3 years of experience in customer-facing roles and a record of managing renewals and driving expansion, I am confident in my ability to ensure customer success and retention. My trilingual fluency in Spanish, Portuguese and English allows me to effectively support clients in both Mexico and the US.
In my previous role as a PM, I owned a book of business and consistently exceeded renewal targets by building strong relationships and ensuring customers realized value from the products. I am adept at collaborating with cross-functional teams, including sales and implementation, to deliver seamless customer experiences. Motive's mission to empower physical operations resonates with me, and I am eager to contribute to your team. I’m not only looking for a job, but a real challenge. I look forward to the opportunity to discuss how my skills align with your needs.
Sincerely,
César Ortega

## Skills

### [Data Analysis](https://jobicy.com/talent/data-analysis.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Prospecting](https://jobicy.com/talent/prospecting.md)[Zoom](https://jobicy.com/talent/zoom.md)[Database Management](https://jobicy.com/talent/database-management.md)[Empathy](https://jobicy.com/talent/empathy.md)[Event Management](https://jobicy.com/talent/event-management.md)[Teaching](https://jobicy.com/talent/teaching.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[English Language](https://jobicy.com/talent/english-language.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Education

Universidad nacional Autónoma de México  2008 - 2010  Master's Degree in Latin American Studies

Professional Certificate 13272075. Focused on continental and regional analysis of Latin America, with training in economic, social, political, and cultural analysis, as well as documentary and field research.

Universidad nacional Autónoma de México  2001 - 2005  Bachelor's Degree in Social Psychology

Professional License 5756722.

## Experience

Foreign Language Teacher / Product Manager @ ITMS Group / Information & Technology Services Global LT  2018 - 2022 Worked in language teaching and product management roles.

Teacher / Translator / Interpreter @ Secretariat of Public Education, Mexico  2018 - 2023 Worked in educational and language services, including teaching, translation, and interpretation.

Coordinator @ Coordination of the Center for Arts and Crafts Tiempo Nuevo, Tlalpan  2015 - 2018 Responsible for center management, staff coordination, community workshop programs, cultural agenda scheduling, and community relations.

Teacher @ Technological High School of Education and Sports Promotion, CDMX Campus  2021 Taught mental, bodily, and emotional preparation for athletes.

Deputy Directorate of Community Engagement and Participatory Management @ E068 Physical Education of Excellence Program  2019 - 2020 Supported community engagement and participatory management activities.

Co-founder @ Bajo Tierra Ediciones  2008 Co-founded the publishing house and participated in translation and editorial work.