# Team Lead EMEA & Senior Customer Success Manager

Location United KingdomDesired Salary UnspecifiedWork preference Full Time, ContractLinks Joined30 Jun 2026Field / Industry Software Engineering

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I help enterprise SaaS teams drive adoption, retention, and expansion across complex, multi-stakeholder environments. I have delivered major outcomes across customer success, analytics, and enterprise software implementation, combining technical depth with a strong bias for action.

At Pendo, I led an EMEA portfolio of 49 enterprise accounts and contributed £4.61M in net ARR growth. I also supported regional team coordination, mentored colleagues, and helped shape playbooks and processes that improved team performance.

I build practical solutions when existing tools are not enough. At Pendo, I created internal and customer-facing applications using Lovable and Supabase to reduce cognitive overload and improve use case tracking across enterprise accounts.

Earlier at KPMG, I provided technical leadership for a management information centre of excellence and rearchitected a QlikView/Alteryx environment. That work improved capacity, uptime, refresh speed, and development efficiency while strengthening stakeholder confidence.

Before that, I spent several years at Qlik Technologies leading enterprise programme delivery and solution architecture for global clients. I worked across multiple countries, managed senior stakeholders, and helped deliver £50M+ in software and services revenue through a large embedded engagement.

My background combines customer success, analytics architecture, process improvement, and cross-functional leadership. I am comfortable operating in complex environments where I need to influence without authority, translate business needs into practical solutions, and deliver measurable impact.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Python](https://jobicy.com/talent/python.md)[SQL](https://jobicy.com/talent/sql.md)[JavaScript](https://jobicy.com/talent/javascript.md)[Account Management](https://jobicy.com/talent/account-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Jira](https://jobicy.com/talent/jira.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Automation](https://jobicy.com/talent/automation.md)[HTML](https://jobicy.com/talent/html.md)[CSS](https://jobicy.com/talent/css.md)[Change Management](https://jobicy.com/talent/change-management.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Solution Architecture](https://jobicy.com/talent/solution-architecture.md)[Miro](https://jobicy.com/talent/miro.md)

## Education

University of Birmingham  2002 - 2005  BEng in Computer Interactive Systems

Graduated with a 2:2 classification.

## Experience

Team Lead EMEA & Senior CSM II @ Pendo  Feb 2021 - Apr 2026 Led an EMEA portfolio of 49 enterprise accounts, drove adoption, retention, and expansion, delivered £4.61M net ARR growth, mentored team members, coordinated regional initiatives, and built internal/customer-facing tools to improve customer success operations.

Analytics Architect (Contract) @ KPMG  Feb 2018 - Apr 2020 Provided technical leadership for the Management Information Centre of Excellence, rearchitected the QlikView/Alteryx environment, improved capacity and uptime, reduced refresh lag, and established best-practice frameworks and documentation.

Principal Consultant @ Qlik Technologies  May 2010 - Sep 2017 Led enterprise programme delivery and solution architecture for global clients, managed a 20+ person cross-functional team across five agile streams, delivered £50M+ in revenue, and oversaw deployments across multiple countries.