# Customer Service Professional

Location United StatesDesired Salary 18 -  USD/hourlyWork preference Part TimeLinks Joined1 Jul 2026Field / Industry Customer Success

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a customer service professional with 7 years of experience supporting clients across healthcare, insurance, and government sectors. I specialize in resolving complex issues, explaining policies clearly, and helping customers navigate digital platforms with confidence.

I have worked in remote and onsite environments, where I consistently focused on delivering accurate, timely support and reducing escalations. My background includes handling sensitive client concerns, improving account access, and ensuring smooth service experiences.

In my recent role at Cigna, I supported digital accounts, scheduled tier 3+ medications, and collaborated with pharmacists and nurses to provide precise guidance. This experience strengthened my ability to work across teams while maintaining a high standard of client care.

Previously, I worked as a Customer Service Consultant at Sierra7 (OPTUM), where I resolved customer issues, documented feedback, and helped improve the knowledge base. I also gained experience in unemployment benefits support at Maximus and licensed insurance services at Teleperformance.

I bring strong communication skills, technical troubleshooting ability, and a customer-first mindset. I am comfortable working with SaaS tools, CRM and ticketing systems, and digital support platforms in fast-paced, metrics-driven settings.

I am known for being adaptable, detail-oriented, and committed to improving both customer satisfaction and operational efficiency. I enjoy contributing to teams that value problem-solving, process improvement, and high-quality service.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[HubSpot](https://jobicy.com/talent/hubspot.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Slack](https://jobicy.com/talent/slack.md)[Technical Writing](https://jobicy.com/talent/technical-writing.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Discord](https://jobicy.com/talent/discord.md)

## Education

Florida Agricultural & Mechanical University  2011  Bachelor of Arts

## Experience

Customer Service Digital Support @ Cigna  Nov 2024 - Jan 2026 Resolved complex client issues navigating digital accounts, improving account access and reducing support escalations. Scheduled tier 3+ medications with accuracy, ensuring timely delivery and increasing client satisfaction. Collaborated with pharmacists and nurses to provide precise medication guidance, strengthening client trust and operational reliability.

Customer Service Consultant @ Sierra7 (OPTUM)  Mar 2021 - Oct 2024 Addressed and resolved customer issues, reducing resolution time and maintaining high satisfaction ratings. Documented and analyzed customer feedback to improve the knowledge base, enabling faster response to recurring issues and supporting team efficiency.

Employment Security Agent @ Maximus (AEROTEK)  Oct 2020 - Mar 2021 Delivered accurate unemployment benefits guidance, resolving claimant issues quickly and improving service satisfaction. Provided technical support for benefits processing, resulting in fewer errors and smoother administration.

Licensed Insurance Agent @ Teleperformance (TPUSA)  Jun 2019 - Mar 2020 Assessed client needs to recommend tailored healthcare policies, increasing client retention and satisfaction. Provided clear policy explanations and guidance, ensuring clients understood benefits and options, reducing follow-up inquiries.