# Customer Service Support Associate

Location KenyaDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined2 Jul 2026Field / Industry Admin & Virtual Assistant

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a customer service support associate with over 3 years of experience handling inbound emergency and non-emergency calls, documenting critical information, and coordinating timely responses. I am comfortable working in fast-paced environments where accuracy, prioritization, and clear communication are essential.

In my current role at Chack General Suppliers Ltd, I receive high-volume inbound calls and emails, collect and update caller and incident information, and escalate urgent requests according to protocol. I also coordinate with internal teams to help ensure timely resolution and maintain accurate service logs and records.

Previously, I worked as a virtual assistant at Soteria Shop & Ship, where I managed customer communications through phone, email, and chat. I logged service requests, tracked response status, performed data entry and reporting, and helped coordinate between departments to keep operations running smoothly.

My earlier experience as a cashier at MamaRocks Restaurant strengthened my ability to handle customer inquiries, process transactions accurately under pressure, and resolve concerns professionally. I also developed strong front-desk communication and time management skills in that role.

As an art assistant teacher at St. Christopher International School, I supported structured activities, maintained organized records and schedules, and communicated clearly with students and staff. This experience helped me build patience, organization, and reliability in a team setting.

I am based in Kenya and hold a High School Diploma / GED from St. Christopher International School. I also completed training in interior design at Evelyne College of Design. My strengths include call handling, incident documentation, CRM systems, multitasking, stress management, and confidential information handling.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Time Management](https://jobicy.com/talent/time-management.md)[Reporting](https://jobicy.com/talent/reporting.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)

## Education

St. Christopher International School  Jan 2015 - Dec 2018  High School Diploma / GED

Completed secondary education in Kenya.

Evelyne College of Design  Jan 2016 - Dec 2018  BTEC Certificate in Interior Design

Training / course in interior design.

## Experience

Customer Service Support Associate @ Chack General Suppliers Ltd  Jun 2021 - Present Receive high-volume inbound calls and emails; collect, document, and update caller and incident information; prioritize urgent requests and escalate according to protocols; coordinate with internal teams for timely response and resolution; maintain accurate service logs and records.

Virtual Assistant @ Soteria Shop & Ship  Jul 2021 - Mar 2022 Managed inbound customer communications via phone, email, and chat; logged service requests and tracked response status; performed fast, accurate data entry and reporting; coordinated between departments to ensure smooth operations.

Cashier @ MamaRocks Restaurant  Jan 2019 - Dec 2019 Handled front-desk communication and customer inquiries; processed transactions accurately under time pressure; resolved customer concerns professionally.

Art Assistant Teacher @ St. Christopher International School  Jan 2015 - Dec 2018 Maintained organized records and schedules; communicated clearly with students and staff; supported structured, time-sensitive activities.