# Customer Support and Operations Professional

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined3 Jul 2026Field / Industry Content & Editorial

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Tagalog -

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[Overview](#overview)

## About Me

I am a Customer Support and Operations professional with more than 8 years of experience across healthcare, telecommunications, financial services, and retail industries. I have built my career around helping customers, resolving technical issues, and improving service quality.

I have experience assisting patients and customers daily, providing troubleshooting guidance, handling inquiries, and ensuring that concerns are resolved accurately and efficiently. I am comfortable working across phone, email, and other business communication channels.

I have also contributed to quality assurance, compliance, and process improvement initiatives. My work has included producing performance reports, supporting operational decision-making, and collaborating with management on projects that improve customer experience and team performance.

In addition to customer support, I have experience in training and mentoring new team members. I value teamwork, clear communication, and continuous improvement, and I enjoy helping teams work more effectively.

I also have freelance experience as a content writer, editor, and linguistic AI auditor. These roles strengthened my writing, proofreading, editing, and language quality skills, especially in English-to-Tagalog translation review.

I am comfortable working remotely and using tools such as Google Workspace, Microsoft Office, Oracle CRM, Notion, and Canva. I bring a strong mix of customer service, operations, documentation, and analytical skills to every role I take on.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Editing](https://jobicy.com/talent/editing.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Canva](https://jobicy.com/talent/canva.md)[Knowledge Management](https://jobicy.com/talent/knowledge-management.md)[Phone Support](https://jobicy.com/talent/phone-support.md)

## Education

University of the East, Manila  2013 - 2018  Bachelor of Arts in International Studies

University of Makati, Makati City  2009 - 2010  Bachelor of Science in Computer Science, Major in Application and Web Development

## Experience

Research Associate | Technical Support Representative @ Dexcom Philippines Inc.  Jul 2019 - Nov 2025 Assisted over 40 patients daily with troubleshooting and guidance on company products; ensured compliance with quality standards, regulations, and patient privacy; produced regular performance reports for operational decision-making; collaborated with management on projects and process improvements.

Customer Support Representative @ iOPEX Technologies Inc.  2018 - 2019 Resolved customer inquiries and technical issues through effective troubleshooting and communication; trained and mentored 3–4 new team members; collaborated with internal teams to ensure timely resolution of customer concerns.

Linguistic AI Auditor @ Freelance | Remote  Apr 2026 Assessed AI-generated English-to-Tagalog translations for accuracy and fluency; improved readability and context by reviewing and correcting outputs.

Content Writer & Editor @ Freelance | Remote  2016 - 2017 Drafted professional email communications, correspondence, and business content; edited and refined written materials; proofread documents for grammar, spelling, and formatting accuracy.

Customer Support Representative @ TELUS International Philippines Inc.  2017 - 2018 Served as the first point of contact for customer needs including general care, billing, technical support, and sales through telephone, email, and other business correspondence.