# Reservations and Front Office Professional

Location South AfricaDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined3 Jul 2026Field / Industry Customer Success

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

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[Overview](#overview)

## About Me

I am a hospitality professional with over 10 years of experience in guest services, reservations, and hotel operations. I have built my career around delivering excellent customer service, maintaining smooth front office processes, and supporting guests with professionalism and care.

I am currently working as a Reservationist at Qurtuba Resort & Spa, where I manage bookings, handle guest inquiries, and coordinate with front office and housekeeping teams to create a seamless guest experience. I am comfortable working across multiple channels and ensuring that reservation details are accurate and well organized.

Previously, I worked as a Duty Manager at The Residence Boutique Hotel & Spa, where I oversaw daily operations, supervised staff, and maintained high service standards. I also gained valuable front desk experience as a Front of House team member at Fairlawns Boutique Hotel & Spa, supporting guest check-in, check-out, and concierge services.

My background also includes several years as a Reservations Agent at The Residence Boutique Hotel & Spa, where I managed guest requests and communications while using hotel systems such as Opera, Semper, and Pilot. I am highly detail-oriented and confident in using hospitality software to support efficient operations.

In addition to hospitality, I have an accounting foundation that has helped me contribute to administrative and financial tasks when needed. I previously worked as an Accounts Clerk, where I handled invoices, payments, reconciliations, payroll support, and financial reporting.

I am a dedicated and adaptable professional who values teamwork, efficiency, and guest satisfaction. I am seeking a Reservations or Front Office position where I can bring my experience, leadership, and commitment to service excellence.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Accounting](https://jobicy.com/talent/accounting.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Upselling](https://jobicy.com/talent/upselling.md)[Bookkeeping](https://jobicy.com/talent/bookkeeping.md)

## Education

Foundation Technical College  2001  Diploma in Bookkeeping and Accounts

Diploma focused on bookkeeping and accounting, supporting administrative and financial responsibilities in hospitality and business settings.

## Experience

Reservationist @ Qurtuba Resort & Spa  Dec 2025 - Present Manage guest reservations, bookings, and inquiries across multiple channels; handle pricing, availability, and special requests; maintain accurate booking records using hotel management systems; coordinate with front office and housekeeping to ensure seamless guest experiences.

Duty Manager @ The Residence Boutique Hotel & Spa  Oct 2022 - Jul 2024 Managed daily hotel operations, ensured high service standards, supervised staff, coordinated across departments, resolved guest complaints professionally, and maintained excellent guest satisfaction levels.

Front of House @ Fairlawns Boutique Hotel & Spa  Jan 2022 - Sep 2022 Managed guest check-in and check-out processes, provided concierge and guest support services, and maintained a welcoming and professional front desk environment.

Reservations Agent @ The Residence Boutique Hotel & Spa  Jul 2015 - Nov 2021 Managed bookings, guest requests, and communications; worked with Opera, Semper, and Pilot systems; coordinated with housekeeping and front desk for smooth operations.

Accounts Clerk @ Good Work Security & Cleaning Services  May 2014 - Feb 2015 Processed invoices, payments, and reconciliations; assisted with payroll and financial reporting.

Waiter @ House of Ribs  Jul 2011 - Feb 2013 Delivered high-quality customer service, upsold menu items, and handled busy shifts efficiently.