# Human Rights & Wellness Program Manager

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks  Joined3 Jul 2026Field / Industry Customer Success

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  Arabic -   English -

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[Overview](#overview)

## About Me

I am a mission-driven professional with experience spanning human rights, wellness programming, community relations, and customer support. My work has centered on advocacy for Black, Brown, Queer, Trans, and disabled communities, with a strong focus on equity, inclusion, and compassionate service.

In my current role as Interim Human Rights & Wellness Program Manager with The Divas With Disabilities Project, I help lead initiatives that create affirming spaces and advance intersectional representation. I have co-led the relaunch of Pride Ability, authored policy briefings, and partnered with universities and disability-focused organizations to support community impact.

I bring hands-on experience in case management, stakeholder engagement, conflict resolution, and strategic planning. I have supported clients and families with intellectual and developmental disabilities, facilitated community engagement meetings, and helped coordinate mentorship and wellness programming.

My background also includes more than a decade in administrative and customer support roles, where I developed strong skills in CRM tracking, document management, scheduling, benefits support, and issue resolution. I have worked in fast-paced environments that required precision, empathy, and clear communication.

I am comfortable using tools such as Salesforce, Microsoft Office, Slack, and Tableau, and I value organized systems that improve service delivery and team coordination. My experience has taught me how to balance operational efficiency with a people-first approach.

I hold a Bachelor of Science in Criminal Justice with a concentration in Human Service & Advocacy from the University of Southern New Hampshire. I am committed to using my education and professional experience to support communities, strengthen programs, and advance social justice.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Time Management](https://jobicy.com/talent/time-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Slack](https://jobicy.com/talent/slack.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)

## Education

University of Southern New Hampshire  Sep 2020 - Sep 2023  Bachelor of Science in Criminal Justice, concentration in Human Service & Advocacy

President’s List recipient, Dean’s List recipient, member of National Society of Leadership and Success.

## Experience

Interim Human Rights & Wellness Program Manager @ The Divas With Disabilities Project  Aug 2024 - Present Spearhead initiatives reshaping perceptions of Black, Brown, Queer, Trans, and disabled identities; co-lead the relaunch of Pride Ability; author policy briefings; partner with universities; maintain client caseloads; coordinate with disability-focused foundations; facilitate community engagement meetings and mentorship programs.

Youth & Family Homelessness Prevention Case Manager @ The Arc of King County  Jan 2026 - Feb 2026 Supported youth and family homelessness prevention efforts; worked with individuals with intellectual and developmental disabilities and their families; demonstrated cultural competency, anti-racism awareness, and compassionate communication.

Administrative & Customer Support Specialist @ Robert Half  Mar 2014 - Mar 2024 Handled high-volume customer service and provider credentialing processes; scheduled travel and training; supported document management and CRM tracking through Salesforce; provided guidance on benefits, eligibility, and claims; streamlined appointment scheduling; processed daily transactions over $4,000; delivered front desk support and resolved issues.

Benefits & Customer Support Representative @ TTec UnitedHealthCare  Sep 2018 - Oct 2018 Provided benefits and customer support, assisting with provider and patient inquiries and service coordination.

Patient Service Representative @ Brightroot  Jan 2018 - May 2018 Delivered patient service support, including verification, documentation, scheduling, and front desk assistance.

Community Support Agent @ Ring  Aug 2017 - Dec 2017 Investigated and resolved provider and technical issues with a focus on user experience and support documentation.