# Technical Support Representative

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setJoined4 Jul 2026Field / Industry Customer Success

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am a customer service professional with more than 11 years of experience in technical support, outbound technical support, chat support, customer service, outbound sales, ticketing, and e-commerce support.

I have worked across telecommunications and customer service environments, where I handled high-volume customer interactions and supported clients through multiple communication channels.

My background includes troubleshooting technical issues, resolving complex customer concerns, and delivering accurate and efficient service while maintaining a strong focus on customer satisfaction.

I am experienced in working with ticketing systems, CRM-related processes, and handling sensitive customer information in line with security, compliance, and company policies.

I am known for being adaptable, detail-oriented, and communicative, with strong problem-solving skills and the ability to perform well in fast-paced settings.

I am committed to providing high-quality support and ensuring a positive customer experience through professionalism, efficiency, and attention to detail.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[CRM](https://jobicy.com/talent/crm.md)[Technical Support](https://jobicy.com/talent/technical-support.md)

## Education

De Ocampo Memorial College  1989 - 1994  Bachelor of Science in Nursing

## Experience

Technical Support Representative @ Ocsi Cybertech Services Inc.  May 2024 - Apr 2026 Provided technical support and customer service, handled troubleshooting, resolved customer concerns, and supported clients across multiple channels.

Technical Support Representative @ Results CX / Comcast  Jan 2019 - Apr 2024 Delivered technical support and customer service for Comcast customers, including troubleshooting and issue resolution.

Customer Service Representative @ VXI / AT&T  Jan 2018 - Dec 2018 Handled customer service inquiries and support tasks for AT&T.

Customer Service Representative @ Sitel Phils. / Virgin Media-Movers  Jul 2015 - Dec 2017 Provided customer service support for Virgin Media-related accounts.

Customer Service Representative @ Concentrix / Amazon  Sep 2014 - Feb 2015 Supported Amazon customers with service-related concerns and inquiries.