# Remote Customer Support Specialist | Multilingual (EN / AR / FR) | CRM-Certified

Location guelama, AlgeriaDesired Salary 500 - 700 USD/monthlyWork preference Remote Only / Full TimeLinksNot setJoined5 Jul 2026Field / Industry Customer Success

* SharePreferences:Status: Open to offersJob Level: MidRelocation: NoNotice Period: immediatelyCategory: Customer SuccessSkill Assessments:This user has not passed any tests yet

Languages:  Arabic - Native or Bilingual   English - Fluent   French - Intermediate

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[Overview](#overview)

## About Me

Results-driven Customer Support Specialist with 4+ years of experience managing inbound and outbound customer communications across phone, email, and live chat. Consistent track record of achieving sales targets, resolving complex escalations, and maintaining high CSAT scores. Fluent in English, Arabic, and French. Proficient in Zendesk, Freshdesk, HubSpot CRM, and Google Workspace. Certified in Google AI Essentials and Microsoft Office. Thrives in asynchronous, remote-first environments.

## Skills

### [Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[CRM](https://jobicy.com/talent/crm.md)[Sales](https://jobicy.com/talent/sales.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Slack](https://jobicy.com/talent/slack.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Consultative Selling](https://jobicy.com/talent/consultative-selling.md)[Zoom](https://jobicy.com/talent/zoom.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Ticketing Systems](https://jobicy.com/talent/ticketing-systems.md)[Trello](https://jobicy.com/talent/trello.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Email Support](https://jobicy.com/talent/email-support.md)[Live Chat](https://jobicy.com/talent/live-chat.md)[Freshdesk](https://jobicy.com/talent/freshdesk.md)[CSAT](https://jobicy.com/talent/csat.md)

## Education

University of Sétif  Not specified  Bachelor's Degree, Sociology

## Experience

Customer Relations & Sales Representative @ LTC International  2020 - 2024 Managed 50+ inbound and outbound customer interactions daily across phone, email, and live chat, maintaining a first-contact resolution rate above 87%. Achieved 112% of monthly sales targets consistently over 4 years through consultative selling. Reduced average resolution time by 23% by collaborating with cross-functional teams. Maintained accurate CRM records for 200+ active client accounts and handled complex complaints and escalations with a CSAT score of 94%.