# People Operations Leader

Location Costa RicaDesired Salary UnspecifiedWork preference Full TimeLinks Joined6 Jul 2026Field / Industry Admin & Virtual Assistant

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

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[Overview](#overview)

## About Me

I am a people-focused operations leader with more than 10 years of progressive experience in employee onboarding, interviewing, training, leadership, process improvement, and operational excellence.

I have grown through multiple promotions, moving from Data Entry Specialist to Trainer, Team Lead, and Billing/AR Supervisor. This progression reflects my ability to learn quickly, take ownership, and deliver consistent results in fast-paced environments.

I have supervised a team of about 15 employees in a 600-employee organization, interviewed approximately 40 candidates, and trained more than 30 new employees. I also led a fully remote team while maintaining strong accuracy and performance standards.

My experience includes developing SOPs, creating process maps, supporting compliance, and improving workflows through Lean Six Sigma initiatives. One of my key achievements was reducing operational errors by 70% within five weeks.

I am comfortable working across HR administration, employee experience, performance coaching, learning and development, and administrative support. I also have hands-on experience with Salesforce, Oracle, Microsoft Office, Outlook, Teams, SharePoint, and Google Workspace.

I am currently completing a Bachelor’s Degree in Clinical Psychology, and I also hold education in Teaching English as a Second Language, Lean Six Sigma Green Belt training, and Neuroscience Coaching. I speak English fluently and Spanish natively, and I am available for international travel.

## Skills

### [Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Coaching](https://jobicy.com/talent/coaching.md)[Oracle](https://jobicy.com/talent/oracle.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Employee Relations](https://jobicy.com/talent/employee-relations.md)

## Education

Universidad Central  Jan 2023 - Present  Bachelor's Degree in Clinical Psychology

Currently completing a bachelor's degree.

University of Costa Rica  Mar 2007 - Apr 2017  Bachelor's and Licentiate in Teaching English as a Second Language

MAPPO Consultores  Feb 2020 - Oct 2020  Lean Six Sigma Green Belt

Certification/training in process improvement.

## Experience

Data Entry Specialist / Trainer / Team Lead / Billing/AR Supervisor @ AYA Healthcare  2016 - 2021 Promoted three times; supervised daily operations and performance of a 15-person team; conducted interviews, onboarding, orientation, and training; delivered weekly meetings, one-on-one coaching, and performance reviews; participated in employee separation processes; developed SOPs and process maps; used Salesforce, Oracle, Outlook, Teams, SharePoint, Excel, and Google Workspace daily.

Customer Service Representative @ Bell Canada  2010 - 2011 Delivered outstanding customer service and exceeded sales goals through consultative communication.