# Customer Service Representative

Location NigeriaDesired Salary UnspecifiedWork preference Full TimeLinks Joined6 Jul 2026Field / Industry Admin & Virtual Assistant

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)

## About Me

I am an enthusiastic and customer-oriented professional with extensive experience in customer service, sales support, and client relations. I have built my career around helping customers, resolving complaints, and creating positive service experiences in fast-paced environments.

I am skilled at handling inbound and outbound calls, managing email and chat support, and using digital tools to improve communication and customer satisfaction. I also bring strong problem-solving, active listening, and conflict-resolution abilities to every role I take on.

In my recent roles, I have supported clients through buying and selling processes, answered inquiries, followed up consistently, and maintained strong relationships that contributed to repeat business and high satisfaction. I have also worked in sales and office support environments where accuracy, professionalism, and teamwork were essential.

I have experience with customer data management, record keeping, documentation, and administrative support, which has helped me stay organized and efficient while serving customers. I am comfortable working with Microsoft Office Suite and other digital communication tools.

My background also includes content creation and online engagement, where I responded to audience feedback, monitored performance metrics, and maintained a professional online presence. This has strengthened my communication skills and adaptability across different platforms.

I hold a BSc in Statistics from the Federal University of Technology Owerri and additional diplomas in Communication Skills and Customer Service. I am fluent in English and open to both remote and onsite opportunities. I am eager to contribute my skills to a customer service representative role and support organizational growth.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Market Research](https://jobicy.com/talent/market-research.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Upselling](https://jobicy.com/talent/upselling.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Education

Federal University of Technology Owerri (FUTO)  2013 - 2018  BSc in Statistics

Federal Government College Ijanikin, Lagos  2005 - 2011  WAEC Certificate

## Experience

Digital Content Creator @ Dyke Cinematic Movies (Storytelling Project)  Jan 2026 - Present Developed engaging digital content while responding to audience feedback and inquiries across social media platforms; managed online engagement; used analytics and performance metrics to refine content delivery; maintained compliance with platform guidelines and copyright policies.

CEO / Sales Executive @ Dyke Oleevarh Properties  Aug 2022 - Present Provided personalized support to clients throughout the buying and selling process; maintained strong customer relationships; assisted with issue resolution and property information; conducted market research; coordinated documentation and administrative processes.

Sales Consultant/ Customer Support @ Platinum Cape Realtors  Apr 2021 - Jul 2022 Handled customer inquiries and guided clients through property options; built client relationships through communication and follow-up; supported office operations; assisted with marketing campaigns and customer outreach; resolved customer concerns professionally.

Sales/ Customer Service Representative @ Geotech Automobile  Mar 2018 - Feb 2021 Managed inbound customer calls; registered new customers and maintained records; responded to inquiries and resolved issues; promoted additional products and services through upselling; achieved performance targets while maintaining customer satisfaction.

Office Assistant @ Plantgeria Automobile  Jan 2012 - Mar 2013 Answered incoming calls and assisted customers, vendors, and visitors; managed filing and documentation; maintained records and correspondence; scheduled meetings and supported general office operations; assisted with customer-facing administrative duties.