# Customer Success Student Assistant

Location PortugalDesired Salary UnspecifiedWork preference Full TimeLinks Joined8 Jul 2026Field / Industry Finance & Accounting

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Portuguese -

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[Overview](#overview)

## About Me

I am a Portuguese economics student with a strong interest in international business, marketing, and customer success. Through my academic background and practical experiences, I have developed analytical thinking, communication skills, and a solid understanding of business operations.

I have built a foundation in economics at the University of Minho, where I studied microeconomics, financial accounting, and data analysis. I also use tools such as Excel, R Studio, SPSS, and Canva to support reporting, visualization, and decision-making.

My current role as a Customer Success Student Assistant at Formalize allows me to support Portuguese-speaking clients through onboarding, training, compliance guidance, and customer support. I also help with data migration, workflow optimization, and localization of content for the Portuguese market.

Earlier, I participated in the Susilo Business + Ethics Case Competition at Boston University, where I prepared analytical reports and presentations focused on management, vision, and business ethics. This experience strengthened my teamwork, leadership, and problem-solving abilities.

I have also been involved in student and civic initiatives, including the Financial Department Student Association and the European Parliament Ambassador School Programme. These experiences helped me develop responsibility, resilience, and a broader perspective on social impact and collaboration.

I am fluent in Portuguese and English, and I enjoy working in multicultural environments where I can combine my international perspective with strong organizational and communication skills. I am eager to continue growing in roles related to customer success, business, marketing, and operations.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Account Management](https://jobicy.com/talent/account-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Reporting](https://jobicy.com/talent/reporting.md)[Leadership](https://jobicy.com/talent/leadership.md)[Training](https://jobicy.com/talent/training.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Marketing](https://jobicy.com/talent/marketing.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Strategic Thinking](https://jobicy.com/talent/strategic-thinking.md)[Canva](https://jobicy.com/talent/canva.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Writing](https://jobicy.com/talent/writing.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[GDPR](https://jobicy.com/talent/gdpr.md)[Financial Accounting](https://jobicy.com/talent/financial-accounting.md)[SPSS](https://jobicy.com/talent/spss.md)

## Education

University of Southern Denmark  Feb 2025 - Present  Master in International Business and Marketing

Started a master's program focused on international business and marketing; using SPSS to analyze data and identify market trends.

University of Minho  Sep 2021 - Sep 2024  Bachelor in Economics

Studied microeconomics, financial accounting, Excel, R Studio, data manipulation, statistical analysis, and data visualization.

EEGENERATING SKILLS  Mar 2024  Excel I - Functions

Course focused on organization and manipulation of data, mastery of functions and formulas, and data visualization.

## Experience

Customer Success Student Assistant @ Formalize  Apr 2025 - Present Support onboarding and ongoing success of Portuguese-speaking clients; conduct client video calls, training, and guidance on compliance, risk assessment, and GDPR processes; assist with data migration and workflow optimization; handle customer support tickets and collaborate with internal teams; translate and localize compliance and marketing content for the Portuguese market.

Internacional Competition Participant - Susilo Business + Ethics Case Competition @ Boston University  Sep 2023 - Nov 2023 Prepared analytical reports and presentations on management, vision, and business ethics; strengthened analysis, communication, teamwork, leadership, and innovation skills.

Financial Department Student Association Member @ Agrupamento de Escolas de Mondim de Basto  Nov 2019 - Aug 2020 Worked on management and problem resolution in a student association setting.

Member @ European Parliament Ambassador School Programme (EPAS)  Sep 2018 - Aug 2019 Participated in civic engagement and social impact activities.