# Senior Customer Success and Project Management professional Location Bucharest, RomaniaDesired Salary UnspecifiedWork preference Remote Only / Full Time, Contract, FreelanceLinks Joined8 Jul 2026Field / Industry Customer Success * SharePreferences:Status: Actively lookingJob Level: SeniorRelocation: NoNotice Period: 3 monthsCategory: Customer SuccessSkill Assessments:This user has not passed any tests yet Languages: German - Native or Bilingual English - Fluent French - Fluent Romanian - Native or Bilingual Italian - Intermediate Report [Overview](#overview) ## About Me Senior Customer Success and Project Management professional with 5+ years of experience leading enterprise account portfolios, cross-functional project delivery, and team performance in B2B SaaS and AI-enabled platforms. Proven record of on-time project delivery, measurable renewal and retention growth, and building operational processes that scale across multilingual, international organizations. Experienced people leader skilled in coaching Customer Success teams, managing stakeholder relationships, and driving process and workflow automation. Fluent in German, English, and French, with a track record of working across DACH, UK, and French-speaking enterprise markets. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Product Management](https://jobicy.com/talent/product-management.md)[Reporting](https://jobicy.com/talent/reporting.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Change Management](https://jobicy.com/talent/change-management.md)[Forecasting](https://jobicy.com/talent/forecasting.md)[Coaching](https://jobicy.com/talent/coaching.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Microsoft Azure](https://jobicy.com/talent/microsoft-azure.md)[Asana](https://jobicy.com/talent/asana.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Notion](https://jobicy.com/talent/notion.md)[Data Migration](https://jobicy.com/talent/data-migration.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Retention Strategy](https://jobicy.com/talent/retention-strategy.md)[Renewal Management](https://jobicy.com/talent/renewal-management.md)[PRINCE2](https://jobicy.com/talent/prince2.md)[Upsell](https://jobicy.com/talent/upsell.md)[Enterprise Account Management](https://jobicy.com/talent/enterprise-account-management.md)[engineering collaboration](https://jobicy.com/talent/engineering-collaboration.md)[Cross Sell](https://jobicy.com/talent/cross-sell.md)[SaaS Implementation](https://jobicy.com/talent/saas-implementation.md) ## Education University of Burgundy (France) & Babeș-Bolyai University (Romania) 2021 - 2024 PhD, Communication Lucian Blaga University 2011 - 2013 Master's, Intercultural Communications Babeș-Bolyai University 2008 - 2011 Bachelor's, International Business — German Study Line ## Experience Customer Success Team Lead @ Bloomflow (AI SaaS) 2026 - Present Lead and coach a Customer Success team, set shared standards for account management, and reinforce customer-centric operational discipline. Own retention, upsell, and cross-sell performance across enterprise accounts in German-, English-, and French-speaking markets. Designed AI-based workflow automations to standardize follow-ups and recurring operations. Partner with Product, Sales, and Support leadership to improve customer experience. Customer Success Manager @ Bloomflow (AI SaaS) 2024 - 2026 Supported rollout and adoption of an AI-focused SaaS platform for enterprise clients. Partnered with Product and Engineering to relay customer feedback and prioritize roadmap improvements. Drove renewal, upsell, and cross-sell growth through proactive relationship and pipeline management. Delivered weekly account health reports and maintained a rolling 90-day renewal forecast. Operations & Project Manager @ Crayon (SaaS) 2021 - 2022 Delivered SaaS and data migration projects on time by leading cross-functional teams and optimizing delivery workflows. Contributed to increased renewals for Microsoft and Microsoft Azure products by strengthening retention practices. Coordinated customer-facing delivery in a cloud solutions environment and resolved operational issues with internal and client stakeholders. Operations & Renewal Specialist @ Eptica (SaaS) 2020 - 2021 Maximized account growth by driving renewal, upsell, and cross-sell opportunities across public- and private-sector clients. Produced weekly performance reports and a rolling 90-day renewal forecast to support revenue planning. Maintained account continuity through proactive operational follow-up. Graduate Trainee, Finance @ Refinitiv 2015 - 2016 Managed a portfolio of client contracts and achieved a 90% renewal rate for the World-Check solution through targeted training and proactive communication. Graduate Translator @ European Central Bank 2014 - 2015 Delivered accurate translations of financial reports and maintained an up-to-date centralized translation database. Freelance Interpreter & Translator @ Self-Employed 2015 - 2020 Provided technical, financial, and business translation and interpretation support to clients across diverse industries.