# Experienced IT Management Professional

Location Dallas, United StatesDesired Salary UnspecifiedWork preference On-site / Full TimeLinksNot setJoined8 Jul 2026Field / Industry Technical Support

* SharePreferences:Status: Open to offersJob Level: SeniorRelocation: NoNotice Period: ImmediateCategory: Technical SupportSkill Assessments:This user has not passed any tests yet

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[Overview](#overview)

## About Me

Experienced IT management professional with 10 years of results-oriented experience in information technology and troubleshooting. Increased revenue by 95% through strategic planning and effective IT solutions. Skilled communicator, collaborator, and solution-oriented professional.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Training](https://jobicy.com/talent/training.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Network Security](https://jobicy.com/talent/network-security.md)[Analytical Thinking](https://jobicy.com/talent/analytical-thinking.md)[Technical Troubleshooting](https://jobicy.com/talent/technical-troubleshooting.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[System Administration](https://jobicy.com/talent/system-administration.md)[Database Administration](https://jobicy.com/talent/database-administration.md)

## Education

Tulsa Community College  May 2004  High School Diploma

Edison Preparatory School  May 2002  N/a

## Experience

Apple Certified Mechanical Technician @ NASA Techway Services  Mar 2016 - Present Collaborated with NASA scientists and engineers to troubleshoot and resolve hardware and software issues on Macintosh systems used for space exploration and research. Coordinated with NASA IT to ensure Macintosh machines and Apple iOS devices were compliant with security and privacy regulations. Provided technical support for integration of Macintosh systems into NASA's network infrastructure and delivered training on system maintenance and troubleshooting.

Genius Apple Certified Mechanical Technician @ Apple Corporation  Oct 2008 - Feb 2016 Provided technical support and troubleshooting for Apple devices and Macintosh systems. Conducted training sessions and workshops for Apple employees on troubleshooting techniques and migration from Windows environments. Maintained accuracy when diagnosing and repairing hardware and software issues, conducted quality assurance testing on new software releases, and developed training materials for Q&A representatives.

Technical Support Representative @ T-Mobile  Nov 2007 - Nov 2008 Supported customer technical issues and helped improve support processes and procedures. Collaborated with other departments to resolve complex technical issues, stayed updated on technical support trends and technologies, and identified process improvements to enhance efficiency and customer satisfaction.