# Hospitality Operations & Customer Experience Lead | Remote Operations & Content Quality Consultant

Location Nuremberg, GermanyDesired Salary 50 - 85 EUR/yearlyWork preference Remote Only / Full Time, FreelanceLinks Joined9 Jul 2026Field / Industry Business Development

* SharePreferences:Status: Open to offersJob Level: SeniorRelocation: Open to relocateNotice Period: from August 2026 onwardsCategory: Business DevelopmentSkill Assessments:This user has not passed any tests yet

Languages:  English - Native or Bilingual   German - Native or Bilingual   Spanish - Intermediate

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[Overview](#overview)

## About Me

Native German language professional with 10+ years of experience working across international environments, specialising in localisation, customer communication, content quality and cross-cultural experiences. Experienced in German-English translation, AI-assisted workflows, content evaluation and creating clear, accurate and user-focused communication. Strong attention to detail, excellent written communication skills and proven ability to work independently across remote teams.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Documentation](https://jobicy.com/talent/documentation.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Research](https://jobicy.com/talent/research.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Editing](https://jobicy.com/talent/editing.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Translation](https://jobicy.com/talent/translation.md)[Community Engagement](https://jobicy.com/talent/community-engagement.md)[Localization](https://jobicy.com/talent/localization.md)[Event Coordination](https://jobicy.com/talent/event-coordination.md)[Digital Communication](https://jobicy.com/talent/digital-communication.md)[Analysis](https://jobicy.com/talent/analysis.md)[Data Annotation](https://jobicy.com/talent/data-annotation.md)[Professional Writing](https://jobicy.com/talent/professional-writing.md)[Cross Cultural Communication](https://jobicy.com/talent/cross-cultural-communication.md)[Cultural Adaptation](https://jobicy.com/talent/cultural-adaptation.md)

## Education

Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU)  Not specified  Cert, Translation & Interpreting Studies

Germany  Not specified  Certified Practitioner, Psychotherapy

Germany  Not specified  Certified Relaxation Trainer, Relaxation Training

## Experience

Hospitality Operations & Customer Experience Lead @ Carpe Diem Eco Retreat  Jan 2023 - Dec 2026 Co-founded and managed an international hospitality business, creating customer-focused experiences for guests from diverse cultural backgrounds. Managed the customer journey from booking through onboarding, experience delivery, feedback collection and long-term relationship building. Developed written content, documentation and communication materials in English and German, coordinated remote collaboration, improved workflows and supported new programs based on research and feedback.

Remote Operations & Content Quality Consultant @ Freelance  Jan 2021 - Present Supports international businesses and entrepreneurs with remote operations, digital workflows, customer communication and content-related processes. Creates, reviews and refines professional written content, documentation and localisation materials in German and English. Manages multiple remote projects independently and uses AI-assisted tools to improve productivity and workflow optimisation.

Community & Café Operations Coordinator @ EYOWA Café  Jan 2025 - Present Supports the launch and development of a community-focused café and creative space, contributing to customer experience, operations and digital communication. Creates customer-facing content and brand messaging, coordinates community activities and supports daily operations and workflow improvements.