Juan Carlos Mora Sandi # Sales Setter & Closer | Customer Service, Operations, and Sales Professional Location Cartago, Costa RicaDesired Salary UnspecifiedWork preference Remote Only / Full TimeLinksNot setStatus Open to offers Field / Industry Business Development * SharePreferences:Job Level: MidRelocation: NoNotice Period: ImmediateCategory: Business DevelopmentSkill Assessments:This user has not passed any tests yet Languages: Spanish - Native or Bilingual English - Advanced Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me Results-driven professional with experience in customer service, operations, and sales across international environments. Skilled in process optimization, systems management, and KPI performance. Recent experience in digital sales as a setter and closer, managing leads, advising clients, and closing opportunities in international service-based markets. Strong ability to work under pressure, handle high interaction volumes, and adapt across industries. ## Skills ### [Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Sales Strategy](https://jobicy.com/talent/sales-strategy.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Billing](https://jobicy.com/talent/billing.md)[Consultative Sales](https://jobicy.com/talent/consultative-sales.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Cryptocurrency](https://jobicy.com/talent/cryptocurrency.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Digital Communication](https://jobicy.com/talent/digital-communication.md)[Fraud Detection](https://jobicy.com/talent/fraud-detection.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Fraud Prevention](https://jobicy.com/talent/fraud-prevention.md)[Objection Handling](https://jobicy.com/talent/objection-handling.md)[Remote Tools](https://jobicy.com/talent/remote-tools.md)[Transaction analysis](https://jobicy.com/talent/transaction-analysis.md)[Staff Supervision](https://jobicy.com/talent/staff-supervision.md) ## Experience Sales Setter & Closer @ Independent Consulting Jan 2026 - Present Managed the full sales cycle including lead generation, qualification, and closing. Provided personalized guidance to clients interested in work opportunities in Canada. Handled objections, conducted follow-ups, built client relationships, and generated leads through social media and digital platforms. Managed 300+ prospects and closed 60 clients. Supervisor & Coordinator – Poultry Production @ Fraser Valley Specialty Poultry Jun 2023 - Dec 2025 Oversaw farm operations and supervised staff. Operated heavy machinery, supported equipment maintenance, monitored production using digital tools, managed inventory, and coordinated multiple production units to improve efficiency and output. Sales agent and Pharmacy Benefits Specialist @ Humana Aug 2021 - Jun 2023 Managed prescription processing, enrollment, and coordination with pharmacies. Optimized medication costs and coverage for clients, delivered consultative sales of insurance benefits, handled billing and payments, and managed high call volume while meeting KPIs. Payments & Operations Support Specialist @ PHP Data Miners Oct 2018 - Apr 2021 Supported digital platforms in online casino environments. Processed payments including cards, bank transfers, and cryptocurrency, validated transactions, ensured fraud prevention compliance, and provided multi-channel support via chat, phone, and email while meeting performance metrics. Administrative Assistant @ Poder judicial - Costa Rica Jan 2016 - Dec 2017 Managed public assistance and legal-administrative processes, ensuring proper handling of confidential documentation and internal records. ## Education Intensive Program Feb 2026 - Feb 2026 Certification, Sales Closing Instituto Nacional de Aprendizaje (INA) Costa Rica Jan 2017 - Dec 2018 C1 Level, Executive English for Services Instituto Nacional de Aprendizaje (INA) Costa Rica Jan 2018 - Dec 2019 Executive english, Microsoft Office Applications Liceo Nocturno de Paraíso Not specified High School Diploma Portfolio not available.