Bryan Cano

# Cybersecurity Support Engineer

Location Guatemala, GuatemalaDesired Salary 20000 - 30000 USD/yearlyWork preference Remote Only / Full TimeLinks Status   Open to offers Field / Industry Cybersecurity

* SharePreferences:Job Level: MidRelocation: NoNotice Period: ImmediateCategory: CybersecuritySkill Assessments:This user has not passed any tests yet

Languages:  English - Upper-Intermediate

Report
[Overview](#overview)

## About Me

Systems Engineering student with extensive experience in technical support, cybersecurity support, logistics support, and customer service. Founded and managed a technical solutions company and is focused on problem-solving, project leadership, adaptability, and continuous learning.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Cybersecurity](https://jobicy.com/talent/cybersecurity.md)[English](https://jobicy.com/talent/english.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Log Analysis](https://jobicy.com/talent/log-analysis.md)

## Education

Colegio Nuevos Senderos  2014 - 2014  Bachelor in Sciences and Letters with Computing Orientation, Computing Orientation

Mariano Galvez University  2026 - 2026  Major year, Systems Engineer

## Experience

Helpdesk Support Agent L1 @ Telus Digital  Jan 2022 - Dec 2023 Provided technical support to end users via phone, email, and chat. Logged and tracked support requests, escalated complex incidents, and resolved hardware, software, and account-related issues for Amazon support operations.

Technical Logistics Support @ Lean Solutions Group  Jan 2024 - Dec 2024 Performed data entry and billing document review, extracted invoice information, and provided technical logistics support for EBL devices. Troubleshot issues across different brands and monitored device status and data flow.

Cybersecurity Support Engineer L2 @ Sistemas Aplicativos  Jun 2024 - Present Served as Level 2 Support Engineer for Devo's real-time Security Data Platform. Investigated and resolved complex issues related to log ingestion, collector validation, and data flow, while collaborating with international support and engineering teams.